Student Email Services

FAQs regarding email services.

• How do I activate my IIUM Google email?
• How do I activate my IIUM Live email (for Microsoft 365)?
• IIUM e-mail address
• Microsoft LIVE IIUM email Info
• How to Fix Gmail Not Showing All Emails

How do I activate my IIUM Google email?

Q: How do I activate my IIUM Google email?
A:

• Username: matricno@student.iium.edu.my

• Default password: Uia_IC/PassportNo (e.g., Uia_890102201234).

• Log in and change your password.

How do I activate my IIUM Live email (for Microsoft 365)?

Q: How do I activate my IIUM Live email (for Microsoft 365)?
A:

1. Log in to i-Ma’luum (https://imaluum.iium.edu.my).

2. Under My Services, click Office 365 – Self Register.

3. Note your Live email (format: username@live.iium.edu.my).

IIUM e-mail address

Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e-mail address in the following format:

  username@live.iium.edu.my

To check your IIUM e-mail address, login into i-Maluum (http://imaluum.iium.edu.my), then click on your photo at the top right corner, and then click on the “Profile” button. Here you will see your live IIUM e-mail address.

Microsoft LIVE IIUM email Info

How to Fix Gmail Not Showing All Emails

If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps:

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1. Check the "All Mail" & Other Tabs

Gmail filters emails into categories.

• Click "All Mail" (left sidebar) – Shows every email, including archived ones.

• Check Promotions, Social, Updates, Spam tabs.

• Search for missing emails (use keywords/sender name).

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2. Disable Gmail Filters

Filters may auto-archive or delete emails.

1. Go to ⚙️ Settings → See all settings → Filters and Blocked Addresses.

2. Delete/disable any suspicious filters.

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3. Check "Trash" & "Spam" Folders

• Trash: Emails deleted in the last 30 days.

• Spam: False positives may hide here.

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4. Increase Gmail Storage

• IIUM provides 15GB for Google Drive + Gmail.

• If full, delete old emails or empty "Trash" & "Spam" permanently.

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5. Sync Issues? Refresh or Reconnect

• Browser: Clear cache (Ctrl+Shift+Del) or try incognito mode.

• Mobile App:

  • Pull down to force sync.

  • Go to Settings → [Your Account] → Sync Gmail.

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6. Check Forwarding & POP/IMAP Settings

1. Go to ⚙️ Settings → Forwarding and POP/IMAP.

2. Ensure emails aren’t being auto-forwarded or deleted.

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7. Try a Different Device or Browser

• Test on Chrome/Firefox or the Gmail mobile app.

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8. Contact IIUM IT Help Desk

If emails are still missing:

• Call: 03-6421 6666

• Email: servicedesk@iium.edu.my

• Walk-in: ITD Building, Gombak Campus

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Prevent Future Issues

✅ Avoid overusing filters/labels.
✅ Regularly clean up storage.
✅ Check "Spam" weekly.

Note: IIUM staff/students use Google Workspace, so some features may differ from personal Gmail. 🚀