Facilities How do I book the ITD Smart Multipurpose Room? Q: How do I book the ITD Smart Multipurpose Room?A: Contact ICT Help Desk (Tel: 03-6421 6666) at least 3 working days in advance. Capacity: 20 pax | Equipment: Smartboard, 4K camera, microphones. What are the operational hours for the BYOD Lab? Q. Where is BYOD Lab (Gombak) located and Operating Hours? A. BYOD Lab (Gombak): Level 1, ITD | Hours: Mon–Fri, 9:00 AM – 4:30 PMWhat is the ITD Training Lab? Q: What is the ITD Training Lab?A: The ITD Training Lab is a dedicated facility for staff training sessions, workshops, and software demonstrations. It is equipped with up-to-date technology to support academic and administrative functions.Where is the ITD Training Lab located? Q: Where is the ITD Training Lab located?A: Location: Level 1, Information Technology Division (ITD), IIUM Gombak Campus. How can I book the ITD Training Lab? Q: How can I book the ITD Training Lab?A: Contact ICT Help Desk: Phone: 03-6421 6666 WhatsApp: 016-983 2415 Email: servicedesk@iium.edu.my Provide details: Date and time of training. Software requirements (if any). Expected number of participants. Is there a deadline for booking the Training Lab? Q: Is there a deadline for booking the lab?A: Yes! You must verify software setup at least 3 working days before your training session. Q: Can I walk in and use the lab without booking?A: No. The lab is only available by prior reservation to ensure resources are prepared for your session.What equipment is available in the Training Lab? Q: What equipment is available in the Training Lab?A: Computers: Pre-installed with standard and specialized software. Projector/Smartboard: For presentations and interactive sessions. Internet Access: High-speed Wi-Fi (IIUM-Staff network). Q: Can I request specific software for my training?A: Yes! Inform the ICT Help Desk during booking. ITD will verify software compatibility and install if feasible.What are the ITD lab’s operating hours? Q: What are the lab’s operating hours?A: Monday–Friday: 8:00 AM – 5:00 PM Weekends/Public Holidays: Closed Q: Can I use the lab outside operating hours?A: No. All sessions must align with the lab’s official hours.Are there rules for using the ITD Training lab? A: Yes: No food/drinks near computers. Report issues immediately to ITD staff. Restore the lab to its original condition after use. Q: Who can use the lab?A: Primarily for IIUM staff conducting official training. Student sessions may be allowed if sponsored by a department.What if I face technical issues during my session? Q: What if I face technical issues during my session?A: Contact the ICT Help Desk (Ext. 6666) for immediate assistance. For pre-session concerns, email servicedesk@iium.edu.my. What is the BYOD Lab? Q: What is the BYOD Lab?A: The Bring Your Own Device (BYOD) Lab is a flexible workspace where IIUM students and staff can use their personal devices (laptops, tablets) with access to IIUM Wi-Fi, power outlets, and IT support.Who can use the BYOD Lab? Q: Who can use the BYOD Lab?A: Open to all IIUM students and staff with a valid IIUM account.Do I need to book the BYOD Lab? Q: Do I need to book the BYOD Lab?A: No, it operates on a first-come, first-served basis (no reservations required).How do I connect to Wi-Fi in the BYOD Lab? Q: How do I connect to Wi-Fi in the BYOD Lab?A: Select "IIUM-Student" (students) or "IIUM-Staff" (staff). Log in with your matric number (students) or staff email (staff) and password. Q: What if I can’t connect to Wi-Fi?A: Visit the ICT Help Desk (Level 1, ITD) for assistance. Submit a ticket via i-FIRST. Rules & Policies in the BYOD lab Q: Are there restrictions on device usage?A:✅ Allowed: Laptops, tablets, smartphones (for academic/administrative work).❌ Not Allowed: Gaming, torrenting, or illegal downloads. Connecting unauthorized routers/hotspots (violates IIUM’s ICT Security Policy). Q: Can I eat or drink in the lab?A: No, to prevent damage to devices and facilities.