FOR IIUM STUDENTS Get the password to access ICT facilities such as WiFi, i-Ta’leem, i-Ma’luum, etc. You need to activate the temporary pin number that was given to you when you enrolled/registered. You can activate your pin number at the following website: For Undergraduate – http://prereg.iium.edu.my/pinno In the activation process, you have to set your own personal password. For PG students, you have to update your biodata first before activating your pin number. You can update your biodata at the following website: http://myapps.iium.edu.my/anr/pgbio Students’ matric numbers and activated pin numbers will be used to access most of the systems and applications in IIUM. Therefore, the first thing that you must do is to activate your temporary pin numbers. Get WI-FI services For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username and password. Your username is your matric number and password is your own personal password which you have set when you activated your pin number.How to Fix IIUM Wi-Fi Connection Problems (Students & Staff) if you're unable to connect to IIUM-Student or IIUM-Staff Wi-Fi, follow these troubleshooting steps: Step 1: Basic Checks ✅ Ensure you’re in range of an IIUM Wi-Fi hotspot (Gombak/Kuantan/Gambang/Pagoh).✅ Restart your device (phone/laptop) and try reconnecting.✅ Turn Wi-Fi off/on or toggle Airplane Mode for 10 seconds. Step 2: Correct Wi-Fi Network & Login For Students SSID: IIUM-Student Username: Matric number (e.g., G1234567) Password: Same as i-Ma’luum password. For Staff SSID: IIUM-Staff Username: Staff email (without @iium.edu.my) Password: Staff email password. ⚠️ If login fails: Reset your password via: Students: i-Ma’luum Password Reset Staff: IIUM Staff Portal Step 3: Forget & Reconnect Network Go to Wi-Fi settings → Forget "IIUM-Student" or "IIUM-Staff". Reconnect and re-enter credentials. Step 4: Check for Blocked Devices If you see "Access Denied", your device may be blocked (e.g., due to multiple failed attempts). Wait 15 minutes or contact ICT Help Desk (03-6421 6666). Step 5: Update Device Settings For Windows Press Win + R → Type ncpa.cpl → Open Network Connections. Right-click Wi-Fi → Disable → Wait 10 sec → Enable. For Android/iOS Go to Settings → Wi-Fi → Advanced. Set IP settings to DHCP (not static). For macOS Go to System Preferences → Network. Select Wi-Fi → Advanced → TCP/IP → Renew DHCP Lease. Step 6: Report Persistent Issues If Wi-Fi still doesn’t work: Submit a ticket via i-FIRST. Contact ICT Help Desk: ☎️ 03-6421 6666 (Gombak) 📱 WhatsApp: 016-983 2415 📧 Email: servicedesk@iium.edu.my Common Wi-Fi Errors & Fixes Error Solution "Can’t connect to this network" Forget network & reconnect "Limited connection" Renew IP (DHCP) or restart router "Authentication failed" Reset password & check credentials "No internet access" Wait 5 mins or report to ITD Need Immediate Help? Visit ITD Help Desk (Level 1, ITD Building, Gombak). Check ITD Website for updates. Note: Using personal routers/hotspots is prohibited in IIUM—may disrupt campus Wi-Fi! 📡Reporting WI-FI Issues at Mahallah IIUM Gombak لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all problems related to the wireless at Mahallah IIUM Gombak must be reported in the new wireless support website. Please sign up and fill in the details as required. The website link is as below:https://wifisupport.iium.edu.my/support/loginBelow are several video related to the wireless at Mahallah IIUM Gombak:5 GHz Compatibility Check :  URL: https://youtu.be/r10oAwCGK2YHow to Connect to IIUM-Student Wi-Fi :     URL: https://youtu.be/diJv__fckGEHow to Raise Ticket through IIUM-WiFi Support Portal :      URL : https://youtu.be/KnBOmL7kBmsThe online manual can be found here: https://iium-wifisupport.freshdesk.com/helpdesk/attachments/61000648196 Thank you.Tips to fix IIUM Students WI-FI IIUM Student Wi-Fi not working? Here’s how to fix the problems IIUM e-mail address Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e-mail address in the following format: username@live.iium.edu.my To check your IIUM e-mail address, login into i-Maluum (http://imaluum.iium.edu.my), then click on your photo at the top right corner, and then click on the “Profile” button. Here you will see your live IIUM e-mail address.Microsoft Office for free Registered students are eligible to download and install Microsoft Office 365 for free, for up to 5 devices. To download, first you must activate your IIUM live e-mail. Follow these steps: 1. Go to http://portal.office.com 2. Key in your username (your full IIUM live e-mail address) 3. Key in your password – for first time login, the password is “iium” for local students and “iium” for international students, i.e. iium followed by your IC number or iium followed by your passport number, without any space. Students who activate their IIUM Live e-mail account will get Microsoft Office for free. Students can download Office 365 and install it on their computers.Access to MSDNAA/Microsoft Imagine After you have activated your IIUM Live e-mail address, you will receive an e-mail from Microsoft Imagine, which will give you instructions on how to activate your account. https://imagine.microsoft.com/en-usSoftware are available for download Some of the software available are: · Windows 8.1 · Windows 10 · Microsoft Project · Microsoft Visio · Microsoft Access · Microsoft OneNote · Microsoft Visual Studio · and many moreMicrosoft Teams for Education. Quick Start guide for students. Download the PDF. IIUM Live Email Guidelines HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT Microsoft LIVE IIUM email Info How many devices can I install my student version of Microsoft Office on? You can install Microsoft Office for free on up to 15 devices in total (five installations on Windows and MAC devices, five installations on smart phones and five on tablet devices). Please note, you are only able to install the applications on devices that you personally own. Trouble-shooting Microsoft Office Issues ( Cannot Activate) First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit here for uninstall tool provided by Microsoft: https://support.office.com/en-us/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8 Then login to www.office.com using your LIVE IIUM account and install the latest Microsoft Office 365 from the "Install Office" button.After that, open MS Word and sign in using your LIVE IIUM email account for automatic activation. Hope that helps. Thank you. Need help with the ICT facilities in IIUM ITD provides a one-stop ICT Services Help Desk located at the ground floor of the ITD Office. The ICT Services Help Desk provides a central point of contact for IIUM staff and students to report all IT problems, queries and service requests associated with the services provided by ITD.How to forget SSID due to wireless maintenance How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wireless Network) on your device as part of troubleshooting or as needed. iPhone Go to settings > Wi-Fi Touch the blue “i” next to the Wi-Fi symbol of the SSID that you want to forget. When the next page comes up, touch “Forget This Network”. When the prompt comes up, touch “Forget”. Apple OS X Open "System Preferences" and open "Network". Select the Wi-Fi adapter - Not any other networking adapters, just the Wi-Fi. Click the "Advanced..." button. Make sure you disconnect from the SSID using the Wi-Fi icon at the top of your computer. In the "Preferred Networks" pane, look for the SSID. Select the SSID and click the "minus" button to delete it. Click “OK”, and at the next window, click “Apply”. Android device Touch “Settings” followed by “Connections”. Touch Wi-Fi. Touch the SSID under “CURRENT NETWORK”. Touch “FORGET”. Windows Machine Click on the Start menu, type “Settings”, and Press enter. Click on “Network & Internet”. On the left-hand side, click on “Wi-Fi”. Click on “Show available networks”. In the window that pops up in the lower right-hand corner, right-click on the SSID that you want to forget. Click on “Forget”. Remember that when your password expires, is changed, or you forget the SSID, you will have to enter your credentials again to login. When asked to trust certificate please make sure the domain is: iiumwifilogin2.iium.edu.my ⁠iiumwifilogin3.iium.edu.my For any inquiries, please contact the ITD Service Desk at extension 6666.Google account for Student اتُه Dear IIUM Students, The Information Technology Division (ITD) would like to inform you that you can now start activating your Google Workspace for Education (GWFE) account to support your academic journey. With your GWFE account, you will have access to essential services like Gmail, Google Meet, and more. Please refer to the infographic below for detailed steps on how to activate your account and start using these features immediately. For any assistance or technical issues, feel free to contact the ITD Servicedesk at ext. 6666 or email servicedesk@iium.edu.my. Thank you and enjoy the benefits of your GWFE account! Get to Know Your i-Taleem (IIUM Learning Management System) Get to Know Your i-Taleem (IIUM Learning Management System) Follow these simple steps to access i-Taleem — the IIUM online learning platform: 🖥️ Step 1: Visit the i-Taleem Website🌐 https://italeemc.iium.edu.my/ 🔐 Step 2: Log in using your IIUM CAS Account Username: Your Matric Number Password: Your i-Taleem password ⚠️ If you forgot your password, please reset it via the portal or contact assistance. 📞 Need Assistance?For help or technical support:📱 WhatsApp: +6011-5649 1385 My i-Ma'luum account shows my student status as 'DEFER'. What should I do? Q: My i-Ma'luum account shows my student status as 'DEFER'. What should I do? A: The 'DEFER' status is not under ITD purview. Students are required to refer to their respective Kulliyyah or the AMAD/CPS Office for further action. Only once your status has been updated to 'Active', your access to University systems (such as i-Ma'luum) will be restored.