Wi-Fi Services

FAQs related to IIUM Wi-Fi issues.

How to Create an IIUM Wi-Fi Guest Account

IIUM provides temporary Wi-Fi access for visitors/guests through the IIUM-Guest network. Here’s how to get access:

Option 1: Self-Registration (For Short-Term Guests)

  1. Connect to "IIUM-Guest" Wi-Fi (no password required).

  2. Open a browser → You will be redirected to the IIUM Guest Portal.

  3. Register as a Guest:

    • Fill in:

      • Name

      • Mobile Number (for OTP verification)

      • Email

      • Purpose of Visit (e.g., meeting, event)

    • Agree to the terms & conditions.

  4. Verify via OTP (sent to your phone).

  5. Login with the provided credentials.

✅ Access granted for 24 hours (renewable if needed).

Option 2: Sponsored Guest Account (For Long-Term Visitors)

If you’re a guest speaker, vendor, or visiting researcher, an IIUM staff member must sponsor your account:

  1. The staff submits a request via:

    • i-FIRST (Ticket category: Wi-Fi Access Request)

    • Email ICT Help Desk (servicedesk@iium.edu.my) with:

      • Guest’s full name, contact, and duration of stay.

      • Reason for access (e.g., conference, collaboration).

  2. Once approved, the guest receives login details via email/SMS.

Important Notes

  • Guest accounts expire after the approved duration.

  • Speed may be limited compared to student/staff Wi-Fi.

  • Commercial use is prohibited (only for official visits).

Troubleshooting

❌ Not redirected to the login page?

❌ OTP not received?

  • Check spam folder or request a resend.

❌ Account expired?

  • Re-register or ask your IIUM sponsor to extend access.

Need Help?

Note: Misuse of guest accounts may result in access termination. 🔐

Trouble-shooting Issues Related to WI-FI

This is a general guideline to troubleshoot on why you cannot access wifi/internet at IIUM campus. Please follow each instruction step by step based on your own issue. 
ISSUE 1
If you can access iMaluum but cannot access wifi with your hp and laptop, please reset your iMaluum password. If it doesn't work, please try to reset it at least twice. To reset your password, follow below steps:
First, set your hp number here (you just need to register once). 
then reset your password here:
Note: If you did not receive any TAC, kindly request using the SMS service: send the following message

IIUM TACREQ yourmatricnumber to 15888 . Example : IIUM TACREQ 202073 
ISSUE 2
If you can access iMaluum and can access wifi through your hp, but cannot access wifi through laptop or vice versa, please follow below steps :
Windows Notebook/Laptop
1.Try clearing your web browser history by clearing the cache and ALL the history.    

2. Install other browsers such as Internet Explorer(IE) or Mozilla Firefox and use it to login instead of Google Chrome/ Microsoft Edge.

3. Removing the network adapter then installing it back(but remember do not uninstall the driver when asked to) : https://kb.wisc.edu/page.php?id=58029 
4. If that does not work, then try installing malware cleaner, then run a full scan. : https://www.malwarebytes.com/adwcleaner/ 
5. If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours. 
Android
  1. Try clearing your web browser history by clearing the cache and ALL the history.   

  2. Install other browsers such as UC Browser or Mozilla Firefox and use it to login instead of Google Chrome or default android browser. 
     
  3.  If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours. 
ISSUE 3
You can access wifi through your hp and laptop but any third device failed to register or you get a message like "Your session limit has been hit." 
Answer: Students are allowed to connect two devices concurrently. Any third device you try to register will fail. If you want to register/change devices, logout from either the 1st device or the 2nd device then try again. Sometimes it may take a few minutes to a few hours (Usually four hours). 
ISSUE 4
You tried to change password but got an error message stating that only active students can change password. 
Answer: Please visit AMAD or ODDAIL to check and update your status. 
For other issues, you can contact ITD according to your campus location:
IIUM Gombak
Information Technology Division (ITD)
International Islamic University Malaysia
53100 Kuala Lumpur,
Malaysia

Tel : 603-6421 6666
Fax : 603-6421 4888
Email  : servicedesk@iium.edu.my  
Website: http://www.iium.edu.my/division/itd
 
IIUM Kuantan

Information Technology Department (ITD Kuantan)
International Islamic University MalaysiaJ

Jalan Sultan Ahmad Shah

Bandar Indera Mahkota
25200 Kuantan, Pahang Darul Makmur
Malaysia.

Tel : 609-570 4666
Fax : 609-571 6774

Email: helpdeskktn@iium.edu.my
Website: http://www.iium.edu.my/office/ocd

CFS 
Information Technology Department (CFS)
International Islamic University Malaysia Gambang Campus
Administration Building
Jalan Gambang-Maran, 26300 Gambang,
Pahang Darul Makmur, Malaysia

CFS Gambang general line : 09-5183400 ext(3435) during office hours  or email servicedeskcfs@iium.edu.my   

Thank you. 

--

ICT Services Help Desk
Information Technology Division
International Islamic University Malaysia
Jalan Gombak
53100 Kuala Lumpur

How to forget SSID due to wireless maintenance

How to forget SSID due to wireless maintenance

Use the instructions below to forget an SSID (Wireless Network) on your device as part of troubleshooting or as needed. 

iPhone

 

Apple OS X

 

Android device

 

Windows Machine


Remember that when your password expires, is changed, or you forget the SSID, you will have to enter your credentials again to login.

When asked to trust certificate please make sure the domain is:

  1. iiumwifilogin2.iium.edu.my
  2. ⁠iiumwifilogin3.iium.edu.my

For any inquiries, please contact the ITD Service Desk at extension 6666.

Fix Wi-Fi connection issues

Fix Wi-Fi connection issues. Log in and submit report to https://i-first.iium.edu.my/portal

Wifi-connecting-problem.jpg

How do I connect to IIUM Wi-Fi?

Q: How do I connect to IIUM Wi-Fi?
A:

  1. Select SSID "IIUM-Student".

  2. Log in with your matric number and i-Ma’luum password.

Q: What should I do if I experience Wi-Fi issues in my Mahallah?
A: Report via i-FIRST: https://i-first.iium.edu.my.

Are personal routers allowed in IIUM?

Q: Are personal routers allowed in IIUM?
A: No. Unauthorized devices (routers, switches, hubs) are prohibited and may result in disciplinary action.

How do I connect to IIUM-Staff Wi-Fi?

Q: How do I connect to IIUM-Staff Wi-Fi?
A:

  1. Select SSID "IIUM-Staff".

  2. Use your IIUM email username (without @iium.edu.my) and email password.

  3. For first-time registration, connect to "IIUM-Staff_Registration" and follow browser prompts.

image-(2).png

How to Connect to IIUM-Student Wi-Fi

To access IIUM-Student Wi-Fi, follow these steps on your device (laptop, smartphone, or tablet):

Step 1: Select the Correct Wi-Fi Network

  1. Go to your device’s Wi-Fi settings.

  2. Look for the network:

    • SSID (Network Name): IIUM-Student

    • Security Type: Open (no password initially).

Step 2: Log In with Your IIUM Credentials

  1. After connecting, open a web browser (Chrome, Safari, Edge, etc.).

  2. You will be automatically redirected to the IIUM Wi-Fi login page.

  3. Enter your login details:

    • Username: Your matric number (e.g., G1234567).

    • Password: Same as your i-Ma’luum password.

  4. Click "Login" or "Connect".

✅ You should now be connected!

Step 3: Troubleshooting (If Connection Fails)

❌ No login page appears?

❌ "Authentication failed"?

❌ Limited/No Internet?

Important Notes

📌 Valid only for IIUM students (staff must use IIUM-Staff).
📌 Do not share your credentials – misuse may lead to account suspension.
📌 Report dead zones via i-FIRST.

Need Help?

Enjoy seamless internet access across IIUM campuses! 🚀

 

What should I do if my device can’t find the Wi-Fi network?

A:
If your device can’t detect the Wi-Fi network, try the following steps:

  1. ✅ Ensure the Wi-Fi feature is turned on in your device settings.

  2. 📡 Check if the router is powered on and actively broadcasting the network.

  3. 📶 Make sure you are within range of the Wi-Fi signal.

  4. 🔄 Restart both your router and your device to refresh the connection.

If the problem persists, please contact the ITD Service Desk for further assistance.

📧 servicedesk@iium.edu.my | ☎️ 03-6421 6666 | 📱 WhatsApp 016-9832415