ICT Services Help Desk

ICT Services Help Desk

The ICT Services Help Desk is the first point of contact for all IT-related support and assistance at IIUM. Below are the services and responsibilities handled by the Service Desk:

Responsibilities of the ICT Services Help Desk

✅ Managing service requests, problems, and incidents✅ Addressing IT concerns of all departments and Kulliyyahs✅ Tracking and resolving customer issues✅ Assisting with employee onboarding (IT-related)✅ Monitoring and reporting service status

Services Provided for IIUM Staff & Students

📶 Wi-Fi Access Assistance🛠️ Create & Manage Incident Tickets📧 University Email Support📞 Entertain Calls & Queries from Users💻 General IT-related Assistance

How to Contact the ICT Services Help Desk

📞 ITD Hotline: 03-6421 6666📱 WhatsApp: 016-9832415📧 Email: servicedesk@iium.edu.my