Reporting Phone Issues (For IIUM Staff)

Reporting Phone Issues (For IIUM Staff)

If you are facing issues with your office phone, please follow these steps:

📞 Step 1: Report the Problem

Contact the ICT Services Help Desk and inform them about the phone set issue.

📝 Step 2: Report Submission

The ICT Services Help Desk will create a report and submit it to the i-FIRST system:🌐 i-first.iium.edu.my

📬 Step 3: Action by Person-In-Charge (PIC)

The PIC will receive the ticket via email.

The PIC will review the report and take the necessary action to resolve the issue.

For further ICT inquiries:📞 Tel: 03-6421 6666 | 📱 WhatsApp: 016-9832415 | 📧 Email: servicedesk@iium.edu.my