Service Desk Counter: Do’ and Don’t

Service desk counter Do.’

Respect your customers.

Be Honest

Take Responsibility

Always Put Yourself in The Customer’s Shoes

Express Your Gratitude

Service desk counter Don’t.

Don’t Make Things Overly Complicated

Don’t Be Indifferent

Don’t Treat Customers as Transactions

Don’t Ignore Customer Feedback

Don’t Be Afraid of Complaints