ICT SERVICES HELPDESK
A help desk provides technical support to end users, troubleshoots staff and student issues. The staff will guide them through specific tasks and actions.
- Services: ITD Service Desk
- Locate Us| ITD Main Gombak
- Contact ITD Management & Branches
- Customer Service vs. Customer Support
- Service Desk Counter: Do’ and Don’t
- For Undergraduate Students with "TERMINATED" status
- Student cannot use i-attend to enter the IIUM Library
Services: ITD Service Desk
- Managing service requests, problems, and incidents
- Addressing IT concerns of all departments in the organization
- Tracking customer issues
- Enabling employee onboarding
- Monitoring reports
- Wi-Fi access
- Create incident ticket.
- University Email
- Entertain call from user.
- IT related
Locate Us| ITD Main Gombak
Contact ITD Management & Branches
INFORMATION TECHNOLOGY DIVISION, ITD
International Islamic University Malaysia
P.O. Box 10, 53100 Kuala Lumpur,
Malaysia
Tel : 603-6421 6666
Email (@iium.edu.my) : servicedesk
Website: http://www.iium.edu.my/division/itd
IT GOVERNANCE & CUSTOMER CARE SECTION:
Deputy Information Officer
Tel : 603-6421 4889
Email (@iium.edu.my): Siti Zarina Muhamat
ACADEMIC & STUDENT AFFAIRS SECTION:
Deputy Information Officer: Hairul Laila Din
Tel : 603-6421 4875
Email (@iium.edu.my): hairul_laila
ADMINISTRATIVE SECTION:
Deputy Director : Wan Surbani Wan Omar
Tel : 603-6421 5430
Email (@iium.edu.my): Wan Surbani
ADMINISTRATIVE APPLICATION SERVICES SECTION:
Deputy Information Officer : Abu Hurairah Manaf
Tel : 603-6421 4895
Email (@iium.edu.my): Abu Hurairah
INFRASTRUCTURE SERVICES SECTION:
Deputy Information Officer: Syed Mohd Hazrul Syed Salim
Tel : 603-6421 4891
Email (@iium.edu.my): Syed Hazrul
BUSINESS INTELLIGENCE,RESEARCH & COLLABORATIVE SECTION:
Deputy Information Officer : Abu Hurairah Manaf
Tel : 603-6421 4895
Email (@iium.edu.my): Abu Hurairah
INFORMATION TECHNOLOGY DEPARTMENT (ITD Kuantan)
Deputy Engineer : Abdul Naser bin Abdullah
International Islamic University Malaysia
Jalan Sultan Ahmad Shah
Bandar Indera Mahkota
25200 Kuantan, Pahang Darul Makmur
Malaysia.
Tel : 609-570 4666
Fax : 609-571 6774
Email: helpdeskktn@iium.edu.my
Website: http://www.iium.edu.my/office/ocd
INFORMATION TECHNOLOGY DEPARTMENT (IIUM Medical Centre)
Deputy Information Technology Officer : Mustakim bin Ahmad
International Islamic University Malaysia Medical Centre (IIUMMC
Jalan Sultan Ahmad Shah, 25200 Kuantan.
Tel : +609 591 2500
Fax : +609 591 2699
Email : webmaster@iium.edu.my
INFORMATION TECHNOLOGY DEPARTMENT (CFS)
International Islamic University Malaysia Gambang Campus
Deputy Director: Mohd Zahid Ridzuan Mohd Zulkifly
Administration Building
Jalan Gambang-Maran,26300 Gambang,
Pahang Darul Makmur,Malaysia
LIBRARY (KNOWLEDGE MANAGEMENT)
Library Management Services
IIUM Dar al-Hikmah Library
International Islamic University Malaysia
P.O. Box 10, 53100 Kuala Lumpur,
Malaysia
Tel: 03-6421 4825
IIUM PAGOH Branch
Campus Liaison Officer: Shahidah Mahbob
International Islamic University Malaysia (IIUM)
Pagoh Edu Hub
KM 1, Jalan Panchor,
84600, Pagoh, Muar,
Johor Darul Takzim,
Malaysia
Customer Service vs. Customer Support
The difference between customer service and customer support is that customer support teams support a product, while customer service teams provide service to a customer.
While both focus on helping customers, customer support is a specific type of customer service that involves documentation, product feedback, and technical problem solving.
Customer Support
The short answer is that customer support is important because support agents are key for helping resolve customer queries quickly and effectively and driving customer satisfaction. This ultimately impacts customer retention, customer lifetime value, and brand reputation.
Customer Service
Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues, and complaints or responding to general questions.
5 strategies for delivering great customer support/service.
- Make support agents strategic students and staff.
- Ensure soft skills are just as important as “technical” ones.
- Support your support team.
- Be personable.
- Be fast.
Service Desk Counter: Do’ and Don’t
- Respect your customers.
- Be Honest
- Take Responsibility
- Always Put Yourself in The Customer’s Shoes
- Express Your Gratitude
- Don’t Make Things Overly Complicated
- Don’t Be Indifferent
- Don’t Treat Customers as Transactions
- Don’t Ignore Customer Feedback
- Don’t Be Afraid of Complaints
For Undergraduate Students with "TERMINATED" status
They need to raise their issue to the AMAD Office or Kulliyyah for their assistance.
We here at ITD did not have the authority to do anything regarding this matter.
Student cannot use i-attend to enter the IIUM Library
- Go to itd counter itd servicedesk or call 0364216666 and make the report
- Check the number matric and check email live account ask him to use from i-maalum.iium to reset password live account
- Make new password until success
- Last try to use until done
Reference: