Facilities

• How do I book the ITD Smart Multipurpose Room?
• What are the operational hours for the BYOD Lab?
• What is the ITD Training Lab?
• Where is the ITD Training Lab located?
• How can I book the ITD Training Lab?
• Is there a deadline for booking the Training Lab?
• What equipment is available in the Training Lab?
• What are the ITD lab’s operating hours?
• Are there rules for using the ITD Training lab?
• What if I face technical issues during my session?
• What is the BYOD Lab?
• Who can use the BYOD Lab?
• Do I need to book the BYOD Lab?
• How do I connect to Wi-Fi in the BYOD Lab?
• Rules & Policies in the BYOD lab

How do I book the ITD Smart Multipurpose Room?

Q: How do I book the ITD Smart Multipurpose Room?
A: Contact ICT Help Desk (Tel: 03-6421 6666) at least 3 working days in advance.

• Capacity: 20 pax | Equipment: Smartboard, 4K camera, microphones.

What are the operational hours for the BYOD Lab?

Q. Where is BYOD Lab (Gombak) located and Operating Hours?

A.

BYOD Lab (Gombak): Level 1, ITD | Hours: Mon–Fri, 9:00 AM – 4:30 PM

What is the ITD Training Lab?

Q: What is the ITD Training Lab?
A: The ITD Training Lab is a dedicated facility for staff training sessions, workshops, and software demonstrations. It is equipped with up-to-date technology to support academic and administrative functions.

Where is the ITD Training Lab located?

Q: Where is the ITD Training Lab located?
A:

• Location: Level 1, Information Technology Division (ITD), IIUM Gombak Campus.

How can I book the ITD Training Lab?

Q: How can I book the ITD Training Lab?
A:

1. Contact ICT Help Desk:

   • Phone: 03-6421 6666

   • WhatsApp: 016-983 2415

   • Email: servicedesk@iium.edu.my

2. Provide details:

   • Date and time of training.

   • Software requirements (if any).

   • Expected number of participants.

3.  

Is there a deadline for booking the Training Lab?

Q: Is there a deadline for booking the lab?
A: Yes! You must verify software setup at least 3 working days before your training session.

Q: Can I walk in and use the lab without booking?
A: No. The lab is only available by prior reservation to ensure resources are prepared for your session.

What equipment is available in the Training Lab?

Q: What equipment is available in the Training Lab?
A:

• Computers: Pre-installed with standard and specialized software.

• Projector/Smartboard: For presentations and interactive sessions.

• Internet Access: High-speed Wi-Fi (IIUM-Staff network).

Q: Can I request specific software for my training?
A: Yes! Inform the ICT Help Desk during booking. ITD will verify software compatibility and install if feasible.

What are the ITD lab’s operating hours?

Q: What are the lab’s operating hours?
A:

• Monday–Friday: 8:00 AM – 5:00 PM

• Weekends/Public Holidays: Closed

Q: Can I use the lab outside operating hours?
A: No. All sessions must align with the lab’s official hours.

Are there rules for using the ITD Training lab?

A: Yes:

• No food/drinks near computers.

• Report issues immediately to ITD staff.

• Restore the lab to its original condition after use.

Q: Who can use the lab?
A: Primarily for IIUM staff conducting official training. Student sessions may be allowed if sponsored by a department.

What if I face technical issues during my session?

Q: What if I face technical issues during my session?
A:

• Contact the ICT Help Desk (Ext. 6666) for immediate assistance.

• For pre-session concerns, email servicedesk@iium.edu.my.

What is the BYOD Lab?

Q: What is the BYOD Lab?
A: The Bring Your Own Device (BYOD) Lab is a flexible workspace where IIUM students and staff can use their personal devices (laptops, tablets) with access to IIUM Wi-Fi, power outlets, and IT support.

Who can use the BYOD Lab?

Q: Who can use the BYOD Lab?
A: Open to all IIUM students and staff with a valid IIUM account.

Do I need to book the BYOD Lab?

Q: Do I need to book the BYOD Lab?
A: No, it operates on a first-come, first-served basis (no reservations required).

How do I connect to Wi-Fi in the BYOD Lab?

Q: How do I connect to Wi-Fi in the BYOD Lab?
A:

1. Select "IIUM-Student" (students) or "IIUM-Staff" (staff).

2. Log in with your matric number (students) or staff email (staff) and password.

Q: What if I can’t connect to Wi-Fi?
A:

• Visit the ICT Help Desk (Level 1, ITD) for assistance.

• Submit a ticket via i-FIRST.

Rules & Policies in the BYOD lab

Q: Are there restrictions on device usage?
A:
✅ Allowed: Laptops, tablets, smartphones (for academic/administrative work).
❌ Not Allowed:

• Gaming, torrenting, or illegal downloads.

• Connecting unauthorized routers/hotspots (violates IIUM’s ICT Security Policy).

Q: Can I eat or drink in the lab?
A: No, to prevent damage to devices and facilities.