What services does the ITD Service Helpdesk provide?

• ✅ Wi-Fi Configuration Assistance
  We assist staff and students in logging into IIUM Wi-Fi and other official applications.

• ✅ Basic Software Troubleshooting
  We help diagnose simple software issues and direct users to official IIUM resources when needed.

• ✅ Escalation of Technical Issues
  Complex or advanced technical problems will be forwarded to ITD technical teams for further action.

• ✅ IIUM Email Support
  We assist users in creating, accessing, or troubleshooting their IIUM email accounts.