Ticket Create

Create A Ticket

Navigate to Ticket Management and click on the New Ticket button.

Describe the Ticket

[1] shows the list of available Ticket Type to be selectedThis is Required

[2] shows the User Type to be selected; Staff or StudentThis is Required.

Selecting the User Type must be done first before specifying the Email [3]

[3] shows the Requester Email, either the Staff or Student

This is Required

The input accepts Staff's email and Students' live email. However, Staff No can be used as well if needed

[3. a] shows the basic info of Staff or Students. If the Email input is valid and the staff or student was found based on the Requester Email, the basic info field [3. a] will be filled in automatically

[4] shows the Report To which contains the list of available ServiceDesk Counters for the ticket to be reported to

This is Required

Selecting the Report To must be done first before specifying the Workgroup on [5]

[5] shows the Workgroup which contains the list of Units available under the selected ServiceDesk Counters [4]

This is Required

Selecting the Workgroup must be done first before specifying the Service Name [6] or Assigned To [8]

[6] shows the Service Name which contains the list of Services available under the selected Workgroup [5]

This is Optional

Selecting the Service Name must be done first before specifying the Service Spec [7]

[7] shows the Service Spec which contains the list of Service Specifications available when selecting Service Name [6]

This is Optional

Service Spec must be selected if the Assigned To [8] is selected

[8] shows the Assigned To which contains the list of Agents available based on the selected Workgroup [6]

This is Optional

Assigned To must be selected if the Service Spec [7] is selected

If selected, the Ticket Status will be set to Assign. If not selected, the Ticket Status will be set to New

[9] shows the Ticket Priority to be selected

This is Optional

If not selected, the Ticket Status will be set to Normal

[10] shows the list of available Campuses to specify the campus, based on the requester's location or ticket descriptionThis is Required

[11] shows the list of available Locations to pinpoint the location, based on the requester's location or ticket descriptionThis is Required

[12] shows the Locations Specified to further specified the exact location, based on the requester's location or ticket descriptionThis is Required

[13] shows the Message to describe the ticket, based on the requester's provided descriptionThis is Required

[14] shows the Attachment to be included if provided by the requester This is Optional

[15] shows the Video URL to be included if provided by the requesterThis is Optional

[16] shows the Submit Button to create the ticket and Cancel Button to discard the ticket creation