ICT Services Help Desk
FAQs for anything related to ICT Services in IIUM.
Announcement Guidelines
Guidelines on Announcements through IIUM email, staff & student portals
Guidelines on announcements through IIUM email, staff & student portals IIUM ICT GUIDELINE...
Making an IIUM email Announcement Main Guidelines
Other Important Guidelines
Other important guidelines: It is recommended to put "Assalamualaikum" in writing or using Arabi...
Staff Portal
Any information regarding staff portal usage
New IIUM Staff Portal
Creating ICT Services Help Desk Report
Menu>Community
Menu>MSD
Microsoft Azure (Staff)
SIS/CAM Entry Password Reset
How to Print Class List
Going Abroad Self-Registration
Online Resources
1. Log in to the MyIIUM Staff Portal <click here>. 2. From the left sidebar, click Onli...
Microsoft 365
FAQs related to Microsoft 365 account for IIUM staff
Create IIUM Live Email to Access Microsoft
CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT
Microsoft LIVE IIUM email Info
Microsoft Office Issues ( Activation Issues )
First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...
How many devices can I install my staff version of Microsoft Office on?
You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...
Manage Microsoft Onedrive Guidelines
UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM
Introduction to Microsoft Onedrive Training
السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...
Introduction to Microsoft OneDrive Training 02/2021
السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...
Introduction to Microsoft OneDrive Training 03/2021
السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...
MICROSOFT 365 AND ONEDRIVE
Information not updated at live account
Student to update 365 profile or reset password for live account.
Guide to Microsoft’s cloud storage
UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM
Invalid User
Close browser and restart again.
Available Software Subscription for All IIUM Staff
Adobe Creative Cloud Microsoft Office 365 Windows 10 Microsoft Azure Portal Antivirus Premium...
Microsoft Teams
Information regarding Microsoft Teams
Microsoft Teams Introduction Quick Guide
Download the PDF
Microsoft Teams Admin Centre Training
Microsoft Teams Admin Centre Training01/09/202110.00am to 11.30amDOWNLOAD THE RECORDING HERE!
Workshop on Microsoft Teams for Academicians
السلام عليكم ورحمة الله وبركاته Dear All Academic Staff, This is to inform you that the Ministr...
Attendance List
You have to use Teams Client Desktop. During the meeting, click show "Participants" and click t...
Zoom Education for IIUM
For IIUM Students
Microsoft 365
FAQs related to Microsoft 365 accounts
Microsoft Teams for Education. Quick Start guide for students.
Download the PDF.
IIUM Live Email Guidelines
HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT
Microsoft LIVE IIUM email Info
How many devices can I install my student version of Microsoft Office on?
You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...
Trouble-shooting Microsoft Office Issues ( Cannot Activate)
First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...
iMaluum
FAQs related to iMaluum issues
IIUM WI-FI
FAQs related to IIUM Wi-Fi issues.
How to create IIUM WIFI Guest Account
How to create IIUM WIFI Guest Account. Login username and password provided by administrator. ...
Tips to fix IIUM Students WI-FI
IIUM Student Wi-Fi not working? Here’s how to fix the problems
Reporting WI-FI Issues at Mahallah IIUM Gombak
لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all prob...
Trouble-shooting Issues Related to WI-FI
This is a general guideline to troubleshoot on why you cannot access wifi/interne...
GOOGLE (G Suite/Gmail)
FAQs related to Google Workspace
Gmail Security: Turn on 2-Step Verification
Two-step verification, also known as 2FA or two-factor authentication, is a security process in w...
GMAIL (STAFF) : Guidelines Reset Email/Password New Email
Gmail asks user for phone number when signing in #
When a G Suite user attempts to sign in to a new device, they may be greeted with: Verify it...
Manage Google Drive Guidelines
Google will no longer provide free unlimited storage starting from July 2022. We have also announ...
21 Google Search Tips You'll Want to Learn
Most of us use Google every day, but many have likely only scratched the surface of the search en...
Migrate Your Google Account
Google will no longer provide free unlimited storage starting from July 2022. We have also announ...
Manage Gmail Guidelines
HOW TO MOVE OR COPY MAIL FROM ONE GMAIL ACCOUNT TO ANOTHER
Import Google Calendar into Outlook
How to Import Google Calendar into Outlook
Check Google Storage
Computer Care and Maintenance
FAQs related to Computer Care
10 Essential Computer Maintenance Tips
Today’s computers come in many different shapes and sizes, and each keeps us connected to ou...
Maintain Your Desktop
Physical CareComputers include various sensitive internal structures, and it’s important to pro...
Energy Saving Tips to Reduce Workplace Energy Costs
Establish energy-efficient practices: Depending on the utility company you are paying, they usual...
How to Keep Your Laptop Battery in Good Condition
Here’s the best advice for keeping your laptop battery running as long as it can on its little p...
Analog vs. Digital
Analog Digital Signal Analog signal is a continuous signal which represents physical measurem...
General: Workplace Etiquette
Work etiquette is a standard that controls social behavior expectations in the workplace. It cove...
Do’s and Don’ts of the Workplace Rules Everyone Should Follow
The Do’s Do arrive early. Do be willing to help a co-worker. Do jump at the chance to comp...
Information and Communication Technologies (ICT)
The meaning of Information Technology & CommunicationInformation and Communications Technolog...
ITD Services Help Desk & How Does it Work?
A help desk provides technical support to end users, troubleshoots staff and student issues. The...
Customer Service vs. Customer Support
The difference between customer service and customer support is that customer support teams suppo...
Services: ITD Service Desk
ITD Service desk responsibilities such as: Managing service requests, problems, and incidents A...
Service Desk Counter: Do’ and Don’t
Service desk counter Do.’ Respect your customers. Be Honest Take Responsibility Always Put Yo...
ITD Go Green
5G
5G is not only important because it has the potential to support millions of devices at ultrafast...
Locate Us
Information Technology Division Main Gombak & Branches