IIUM Staff WI-FI

FAQs related to IIUM Wi-Fi issues.

How to create IIUM WIFI Guest Account
Trouble-shooting Issues Related to WI-FI
How to forget SSID due to wireless maintenance
Fix Wi-Fi connection issues

How to create IIUM WIFI Guest Account

How to create IIUM WIFI Guest Account.

Click at Clear pass Guest account.

Click at Clear pass Guest

Create New Guest Account

Create name for username and password are automatic generated.

Trouble-shooting Issues Related to WI-FI

This is a general guideline to troubleshoot on why you cannot access wifi/internet at IIUM campus. Please follow each instruction step by step based on your own issue.

ISSUE 1

If you can access iMaluum but cannot access wifi with your hp and laptop, please reset your iMaluum password. If it doesn't work, please try to reset it at least twice. To reset your password, follow below steps:

First, set your hp number here (you just need to register once).

https://apex.iium.edu.my/cpwd/self_reg_stu_mobile.php

then reset your password here:

https://apex.iium.edu.my/cpwd/self_reset_stu_pwd.php

Note: If you did not receive any TAC, kindly request using the SMS service: send the following message

IIUM TACREQ yourmatricnumber to 15888 . Example : IIUM TACREQ 202073

ISSUE 2

If you can access iMaluum and can access wifi through your hp, but cannot access wifi through laptop or vice versa, please follow below steps :

Windows Notebook/Laptop

1.Try clearing your web browser history by clearing the cache and ALL the history.

2. Install other browsers such as Internet Explorer(IE) or Mozilla Firefox and use it to login instead of Google Chrome/ Microsoft Edge.

3. Removing the network adapter then installing it back(but remember do not uninstall the driver when asked to) : https://kb.wisc.edu/page.php?id=58029

4. If that does not work, then try installing malware cleaner, then run a full scan. : https://www.malwarebytes.com/adwcleaner/

5. If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours.

Android

Try clearing your web browser history by clearing the cache and ALL the history.
Install other browsers such as UC Browser or Mozilla Firefox and use it to login instead of Google Chrome or default android browser.
If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours.

ISSUE 3

You can access wifi through your hp and laptop but any third device failed to register or you get a message like "Your session limit has been hit."

Answer: Students are allowed to connect two devices concurrently. Any third device you try to register will fail. If you want to register/change devices, logout from either the 1st device or the 2nd device then try again. Sometimes it may take a few minutes to a few hours (Usually four hours).

ISSUE 4

You tried to change password but got an error message stating that only active students can change password.

Answer: Please visit AMAD or ODDAIL to check and update your status.

For other issues, you can contact ITD according to your campus location:

IIUM Gombak

Information Technology Division (ITD)

International Islamic University Malaysia
53100 Kuala Lumpur,
Malaysia

Tel : 603-6421 6666
Fax : 603-6421 4888
Email : servicedesk@iium.edu.my
Website: http://www.iium.edu.my/division/itd

IIUM Kuantan

Information Technology Department (ITD Kuantan)
International Islamic University MalaysiaJ

Jalan Sultan Ahmad Shah

Bandar Indera Mahkota
25200 Kuantan, Pahang Darul Makmur
Malaysia.

Tel : 609-570 4666
Fax : 609-571 6774

Email: helpdeskktn@iium.edu.my
Website: http://www.iium.edu.my/office/ocd

CFS

Information Technology Department (CFS)
International Islamic University Malaysia Gambang Campus
Administration Building
Jalan Gambang-Maran, 26300 Gambang,
Pahang Darul Makmur, Malaysia

CFS Gambang general line : 09-5183400 ext(3435) during office hours or email servicedeskcfs@iium.edu.my

Thank you.

ICT Services Help Desk

Information Technology Division

International Islamic University Malaysia

Jalan Gombak

53100 Kuala Lumpur

How to forget SSID due to wireless maintenance

How to forget SSID due to wireless maintenance

Use the instructions below to forget an SSID (Wireless Network) on your device as part of troubleshooting or as needed.

iPhone

Go to settings > Wi-Fi
Touch the blue “i” next to the Wi-Fi symbol of the SSID that you want to forget.
When the next page comes up, touch “Forget This Network”.
When the prompt comes up, touch “Forget”.

Apple OS X

Open "System Preferences" and open "Network".
Select the Wi-Fi adapter - Not any other networking adapters, just the Wi-Fi.
Click the "Advanced..." button.
Make sure you disconnect from the SSID using the Wi-Fi icon at the top of your computer.
In the "Preferred Networks" pane, look for the SSID.
Select the SSID and click the "minus" button to delete it.
Click “OK”, and at the next window, click “Apply”.

Android device

Touch “Settings” followed by “Connections”.
Touch Wi-Fi.
Touch the SSID under “CURRENT NETWORK”.
Touch “FORGET”.

Windows Machine

Click on the Start menu, type “Settings”, and Press enter.
Click on “Network & Internet”.
On the left-hand side, click on “Wi-Fi”.
Click on “Show available networks”.
In the window that pops up in the lower right-hand corner, right-click on the SSID that you want to forget.
Click on “Forget”.

Remember that when your password expires, is changed, or you forget the SSID, you will have to enter your credentials again to login.

When asked to trust certificate please make sure the domain is:

iiumwifilogin2.iium.edu.my
⁠iiumwifilogin3.iium.edu.my

For any inquiries, please contact the ITD Service Desk at extension 6666.

Fix Wi-Fi connection issues

Fix Wi-Fi connection issues. Log in and submit report to https://i-first.iium.edu.my/portal