IIUM ICOS (Compound System) My Compound Student will view their compound in imaluum when clicked on pay, it will redirect to a page in icos.iium.edu.my click on pay via FPX and enter required information (select bank,email). The billing address is optional Click on pay and proceed to FPX page. In this case,the maybank fpx will be used as an example. Enter the required bank information (password and username) choose your saving account and click on continue. a TAC code will be sent to your associated phone number Click button confirm to continue the transaction. If the transaction is successful, offender will view status as figure below Click button Download Receipt to view the transaction details Offender will view as figure below My Appeal student will view their appeal button in imaluum.edu.my Click on appeal button and the page will redirect to https://icos.iium.edu.my/myappeal choose the compound or summon that you want to appeal and click on appeal button. Upload an attachment as a proof of your appeal. fill in the description field and click on the appeal button. An email will be triggered to the appeal approver. Error 500 : Email Not Found These are the manual guide if the student gets an error after clicking the button appeal through i-Ma'luum. We advise the student to activate and reset both IIUM live email and i-Ma'luum account. Activate/Reset IIUM Live Email 1. Go to i-Ma'luum 2. On the landing page, click Microsoft Live Account - Self Registration 3. Fill in the form and go through the process. * If the account is already registered, the student will view "Your Office365 account has already been provisioned!If you have forgotten your password, please reset it here." go to step number 4 to reset. 4. Fill in the form and go through the process. 5. Remember to save your password. Reset i-Ma'luum password The purpose is to synchronize your account and Live IIUM email updated. 1. Go to i-Ma'luum 2. On the landing page, click Forgot Password 3. Fill in the form and go through the process. 4. Remember to save your password. Anything regarding resetting the account, the student can refer to ICT Services Help Desk Whatsapp Hotline +6016 9832415 After the student does the above steps, kindly go to your i-Maluum and do the process for appeal.