FAQ

• How to enable/disable Dark Mode
• How to select multiple Appointment/Position in Memberships
• When clicking buttons, nothing is happening, why?
• Why there is no application listed in My Application eventhough submission has been performed?
• "The evidence field is required" message appeared even though the file is uploaded. Why?

How to enable/disable Dark Mode

 

How to select multiple Appointment/Position in Memberships

For Windows, click and hold, then drag the available options

For Mobile, tick both of the options

When clicking buttons, nothing is happening, why?

Please refresh the page. Most probably the session has expired and needed to be authenticated to resume the session

Why there is no application listed in My Application eventhough submission has been performed?

Please select the MyRA Year 

Or click Clear Input

"The evidence field is required" message appeared even though the file is uploaded. Why?

• The size of the file to be uploaded is currently capped at 50 MB (Previously it was at 12MB). Exceeding the capped size will cause the message to appeared.
• Compressing the file to be below the capped size before uploading is highly recommended .