What should I do if I cannot access the internet on my laptop using my IIUM student ID?

A: If your laptop is unable to connect to the internet using your IIUM student ID, please follow these steps to troubleshoot the issue:

✅ Step-by-Step Troubleshooting Guide:

1. Check for Antivirus Interference
   Some antivirus or security software may block Wi-Fi access or interfere with network authentication.

   • Temporarily disable your antivirus software and check if the connection works.

   • If the issue is resolved, consider removing the antivirus via:
     Control Panel > Programs > Programs and Features → Select antivirus program → Click Uninstall.

2. Check Wi-Fi Connection

   • Disconnect from the Wi-Fi network and try to reconnect.

   • Make sure you are connecting to the correct IIUM Wi-Fi (e.g., IIUM_Student).

   • Enter your IIUM student ID and password correctly.

3. Restart Your Device

   • Restart your laptop to refresh network configurations.

4. Try Another Device

   • Test the Wi-Fi on another device (e.g., smartphone) using the same credentials to confirm the issue is with your laptop.

5. Still Having Issues?

   • Visit the ITD Service Desk for hands-on assistance.

   • 📧 Email: servicedesk@iium.edu.my

   • ☎️ Call: 03-6421 6666 (ext. 6666)