ICT SERVICES HELPDESK
A help desk provides technical support to end users, troubleshoots staff and
student issues. The staff will guide them through specific tasks and actions.
Services: ITD Service Desk
ITD Service desk responsibilities such as: Managing service requests, problems, and incidents A...
Locate Us| ITD Main Gombak
Contact ITD Management & Branches
INFORMATION TECHNOLOGY DIVISION, ITD International Islamic University Malaysia P.O. Box 10, 531...
Customer Service vs. Customer Support
The difference between customer service and customer support is that customer support teams suppo...
Service Desk Counter: Do’ and Don’t
Service desk counter Do.’ Respect your customers. Be Honest Take Responsibility Always Put Yo...
For Undergraduate Students with "TERMINATED" status
Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED,"...
Unable to Use i-Attend
Q: I cannot use i-Attend. What should I do? A: Please follow these steps to resolve the issue: ...
What are the operational hours for the ICT Help Desk at Gombak Campus?
Q: What are the operational hours for the ICT Help Desk at Gombak Campus?A: Monday–Thursday: 8...
How can I contact the ICT Help Desk?
Q: How can I contact the ICT Help Desk?A: Gombak: Tel: 03-6421 6666 | WhatsApp: 016-9832415 | ...
Contact ITD
Website: https://division.iium.edu.my/itd Email: servicedesk@iium.edu.my ICT Help des...
How to Register for "Going Abroad Self-Registration" for IIUM Email Access
How to Register for "Going Abroad Self-Registration" for IIUM Email Access If you are an IIUM st...
What services does the ITD Service Helpdesk provide?
✅ Wi-Fi Configuration AssistanceWe assist staff and students in logging into IIUM Wi-Fi and ...
What services are NOT provided at the ITD Service Helpdesk?
🚫 PC/Laptop Repairs or Software InstallationWe do not perform any hardware repairs or instal...
For Postgraduate Students with "TERMINATED" Status
Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED,"...
i-Ma'luum Access for New Students
Q: I’m a new student. What should I do before visiting the ICT Help Desk counter? A: New student...