How to Fix Gmail Not Showing All Emails (IIUM Student/Staff Accounts)
If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps:
1. Check the "All Mail" & Other Tabs
Gmail filters emails into categories.
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Click "All Mail" (left sidebar) – Shows every email, including archived ones.
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Check Promotions, Social, Updates, Spam tabs.
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Search for missing emails (use keywords/sender name).
2. Disable Gmail Filters
Filters may auto-archive or delete emails.
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Go to ⚙️ Settings → See all settings → Filters and Blocked Addresses.
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Delete/disable any suspicious filters.
3. Check "Trash" & "Spam" Folders
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Trash: Emails deleted in the last 30 days.
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Spam: False positives may hide here.
4. Increase Gmail Storage
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IIUM provides 15GB for Google Drive + Gmail.
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If full, delete old emails or empty "Trash" & "Spam" permanently.
5. Sync Issues? Refresh or Reconnect
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Browser: Clear cache (Ctrl+Shift+Del) or try incognito mode.
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Mobile App:
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Pull down to force sync.
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Go to Settings → [Your Account] → Sync Gmail.
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6. Check Forwarding & POP/IMAP Settings
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Go to ⚙️ Settings → Forwarding and POP/IMAP.
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Ensure emails aren’t being auto-forwarded or deleted.
7. Try a Different Device or Browser
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Test on Chrome/Firefox or the Gmail mobile app.
8. Contact IIUM IT Help Desk
If emails are still missing:
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Call: 03-6421 6666
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Email: servicedesk@iium.edu.my
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Walk-in: ITD Building, Gombak Campus
Prevent Future Issues
✅ Avoid overusing filters/labels.
✅ Regularly clean up storage.
✅ Check "Spam" weekly.
Note: IIUM staff/students use Google Workspace, so some features may differ from personal Gmail. 🚀
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