How to Fix IIUM Wi-Fi Connection Problems (Students & Staff)
if you're unable to connect to IIUM-Student or IIUM-Staff Wi-Fi, follow these troubleshooting steps:
Step 1: Basic Checks
✅ Ensure you’re in range of an IIUM Wi-Fi hotspot (Gombak/Kuantan/Gambang/Pagoh).
✅ Restart your device (phone/laptop) and try reconnecting.
✅ Turn Wi-Fi off/on or toggle Airplane Mode for 10 seconds.
Step 2: Correct Wi-Fi Network & Login
For Students
-
SSID:
IIUM-Student -
Username: Matric number (e.g.,
G1234567) -
Password: Same as i-Ma’luum password.
For Staff
-
SSID:
IIUM-Staff -
Username: Staff email (without
@iium.edu.my) -
Password: Staff email password.
⚠️ If login fails:
-
Reset your password via:
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Students: i-Ma’luum Password Reset
-
Staff: IIUM Staff Portal
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Step 3: Forget & Reconnect Network
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Go to Wi-Fi settings → Forget "IIUM-Student" or "IIUM-Staff".
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Reconnect and re-enter credentials.
Step 4: Check for Blocked Devices
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If you see "Access Denied", your device may be blocked (e.g., due to multiple failed attempts).
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Wait 15 minutes or contact ICT Help Desk (03-6421 6666).
Step 5: Update Device Settings
For Windows
-
Press Win + R → Type
ncpa.cpl→ Open Network Connections. -
Right-click Wi-Fi → Disable → Wait 10 sec → Enable.
For Android/iOS
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Go to Settings → Wi-Fi → Advanced.
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Set IP settings to DHCP (not static).
For macOS
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Go to System Preferences → Network.
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Select Wi-Fi → Advanced → TCP/IP → Renew DHCP Lease.
Step 6: Report Persistent Issues
If Wi-Fi still doesn’t work:
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Submit a ticket via i-FIRST.
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Contact ICT Help Desk:
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☎️ 03-6421 6666 (Gombak)
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📱 WhatsApp: 016-983 2415
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📧 Email: servicedesk@iium.edu.my
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Common Wi-Fi Errors & Fixes
| Error | Solution |
|---|---|
| "Can’t connect to this network" | Forget network & reconnect |
| "Limited connection" | Renew IP (DHCP) or restart router |
| "Authentication failed" | Reset password & check credentials |
| "No internet access" | Wait 5 mins or report to ITD |
Need Immediate Help?
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Visit ITD Help Desk (Level 1, ITD Building, Gombak).
-
Check ITD Website for updates.
Note: Using personal routers/hotspots is prohibited in IIUM—may disrupt campus Wi-Fi! 📡
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