FAQ: ICT Services Help Desk for IIUM Student
FAQ for anything related to ICT Services in IIUM for student. (please refer to FAQ: ICT Services Help Desk for IIUM Staff if your question is not in this forum)
Get the password to access ICT facilities such as WiFi, i-Ta’leem, i-Ma’luum, etc.
You need to activate the temporary pin number that was given to you when you enrolled/registered....
Microsoft Services
FAQs regarding services provided by Microsoft.
Microsoft Teams for Education. Quick Start guide for students.
Download the PDF.
Microsoft Office for free
Registered students are eligible to download and install Microsoft Office 365 for free, for up to...
Trouble-shooting Microsoft Office Issues ( Cannot Activate)
First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...
How many devices can I install my student version of Microsoft Office on?
You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...
Access to MSDNAA/Microsoft Imagine
After you have activated your IIUM Live e-mail address, you will receive an e-mail from Microsoft...
What is Microsoft Azure Portal? (Student Guide)
Microsoft Azure Portal is a web-based dashboard that allows users to access, manage, and deploy...
Cloud storage allocation for Google Workspace and Microsoft 365
We are delighted to share the latest developments on cloud storage allocation for Google Workspac...
Google Services
FAQs regarding services provided by Google
Google account for Student
اتُه Dear IIUM Students, The Information Technology Division (ITD) would like to ...
Cloud storage allocation for Google Workspace and Microsoft 365
We are delighted to share the latest developments on cloud storage allocation for Google Workspac...
How to Create a Group Email (Mailing List) in IIUM Gmail (Google Workspace)
Since IIUM uses Google Workspace for Education, staff and students can create email groups (maili...
Make your google account more secure
How to Make Your Google Account More Secure Follow these steps to enhance the security of your G...
How to Turn on Google 2-Step Verification
How to Turn on Google 2-Step Verification 1.Go to Settings: Open a web browser, go to myaccount....
How to Import a Calendar to Microsoft Outlook (IIUM Staff/Student Email)
You can import calendar events into Outlook (for IIUM email accounts) from ICS files, Google Cale...
Software Services
FAQs regarding software services provided by IIUM.
Wi-Fi Services
FAQ regarding Wi-Fi issues
Get WI-FI services
For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username ...
How to Connect to IIUM-Student Wi-Fi
To access IIUM-Student Wi-Fi, follow these steps on your device (laptop, smartphone, or tablet): ...
How do I connect to IIUM Wi-Fi?
Q: How do I connect to IIUM Wi-Fi?A: Select SSID "IIUM-Student". Log in with your matric ...
Tips to fix IIUM Students WI-FI
IIUM Student Wi-Fi not working? Here’s how to fix the problems
Reporting WI-FI Issues at Mahallah IIUM Gombak
لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all prob...
How to Fix IIUM Wi-Fi Connection Problems
if you're unable to connect to IIUM-Student Wi-Fi, follow these troubleshooting steps: Step 1:...
How to forget SSID due to wireless maintenance
How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wir...
Trouble-shooting Issues Related to WI-FI
This is a general guideline to troubleshoot on why you cannot access wifi/interne...
What does “Connected, no internet” mean?
Q: Why does my device say “Connected, no internet”? A:This message means your device is successf...
Cybersecurity Tips & Tricks: Security Guidelines for Using Public Wi-Fi
This awareness campaign emphasizes the importance of secure Wi-Fi usage in public spaces. While p...
Student Email Services
FAQs regarding email services.
How do I activate my IIUM Google email?
Q: How do I activate my IIUM Google email?A: Username: matricno@student.iium.edu.my Defau...
How do I activate my IIUM Live email (for Microsoft 365)?
Q: How do I activate my IIUM Live email (for Microsoft 365)?A: Log in to i-Ma’luum (https://im...
IIUM e-mail address
Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e...
IIUM Live Email Guidelines
HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT
Microsoft LIVE IIUM email Info
How to Fix Gmail Not Showing All Emails
If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps: 1...
i-Ma'luum & i-Taleem
FAQs for i-Ma'luum & i-Taleem portals .
i-Ma'luum Access for New Students
Q: I’m a new student. What should I do before visiting the ICT Help Desk counter? A: New student...
My i-Ma'luum account shows my student status as 'DEFER'. What should I do?
Q: My i-Ma'luum account shows my student status as 'DEFER'. What should I do? A: The 'DEFER' sta...
How do I reset my i-Ma’luum password?
Q: How do I reset my i-Ma’luum password?A: Visit i-Ma’luum > SSO ID Password Reset. Verify...
Get to Know Your i-Taleem (IIUM Learning Management System)
Get to Know Your i-Taleem (IIUM Learning Management System) Follow these simple steps to access ...
What is my first-time ITa’leem password?
Q: What is my first-time ITa’leem password?A: Format: M<yymmdd><matricno> (e.g., Matr...
i-First
Zoom Tips
ICT SERVICES HELPDESK
A help desk provides technical support to end users, troubleshoots staff and student issues. The...
ICT Services Help Desk
ICT Services Help Desk The ICT Services Help Desk is the first point of contact for all IT-relat...
Need help with the ICT facilities in IIUM
ITD provides a one-stop ICT Services Help Desk located at the ground floor of the ITD Office. The...
Locate Us| ITD Main Gombak
Contact ITD Management & Branches
INFORMATION TECHNOLOGY DIVISION, ITD International Islamic University Malaysia P.O. Box 10, 531...
Customer Service vs. Customer Support
The difference between customer service and customer support is that customer support teams suppo...
What are the operational hours for the ICT Help Desk at Gombak Campus?
Q: What are the operational hours for the ICT Help Desk at Gombak Campus?A: Monday–Thursday:...
Contact ITD
Website: https://division.iium.edu.my/itd Email: servicedesk@iium.edu.my ICT Help d...
What services does the ICT Helpdesk provide?
✅ Wi-Fi Configuration AssistanceWe assist staff and students in logging into IIUM Wi-Fi and o...
What services are NOT provided at the ITD Service Helpdesk?
🚫 PC/Laptop Repairs or Software InstallationWe do not perform any hardware repairs or inst...
Who to Contact for Admission Matters
Who to Contact for Admission Matters For any inquiries or issues related to ADMISSION, please co...
For Postgraduate Students with "TERMINATED" Status
Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED,"...
For Undergraduate Students with "TERMINATED" Status
Q: My student status shows as "TERMINATED." What should I do? A: If your status is "TERMINATED,"...
Cybersecurity
FAQ & Guide for cybersecurity issues such as MFA and Anti-Virus systems
Cybersecurity Tips & Tricks: Awareness for Multi-Factor Authentication (MFA)
Cybersecurity - Multi Factor Authentication(MFA)
FAQ & Guide: How to Enable Multi-Factor Authentication (MFA) for Microsoft 365
FAQ & Guide: How to Enable Multi-Factor Authentication (MFA) for Microsoft 365 What is MFA? ...
How to Turn on Google 2-Step Verification
How to Turn on Google 2-Step Verification 1.Go to Settings: Open a web browser, go to myaccount....
SSO MFA User Manual
Dear All IIUM Staff and Students, Assalamu’alaikum wbt, Please be informed that the Information...
Adobe Cloud
What is Adobe Creative Cloud?
Q: What is Adobe Creative Cloud?A: Adobe Creative Cloud (CC) is a collection of professional soft...
How do I get Adobe Creative Cloud?
Q: How do I get Adobe Creative Cloud?A: For Students: Access through ITD’s free softwar...
How do I log in to Adobe CC?
Q: How do I log in to Adobe CC?A: Open any Adobe app (e.g., Photoshop). Sign in with: ...
Are all Adobe apps included?
Q: Are all Adobe apps included?A: Most apps are included, but some specialized tools (e.g., Subst...
Policies
Q: Can I use Adobe CC for commercial work?A: No. The license is only for academic/non-commercial ...