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Super Admin - Manage Service Level Agreement
1. Click Administrator Tab 2. Click Administration Menu 3. Click Module Service Level ...
Super Admin - Manage Email Notifications
1. Click Administrator Tab 2. Click Administration Menu 3. Click Module Email Notifi...
Super Admin - Manage Service Category
1. Click Administrator Tab 2. Click Administration Menu 3. Click Module Service Cate...
Person In Charge Job Done The Ticket
The person in charge logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. ...
Manager Close The Ticket
The manager logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. On top of...
How PIC Update Progress of The Ticket?
The person in charge will receive a notification of a new ticket assigned to them. The notificat...
How Supervisor Assign The Ticket to PIC?
The supervisor logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. On ...
How Manager Manage New Ticket From User?
The manager will receive a notification of a new ticket assigned to their KCDIO. The notificatio...
How To Login
Two Ways 1) Click on this link: Ticket Listing (iium.edu.my) Or 2) Click on the Sign In [1], ...
Ticket Listing
This is the main list of currently available tickets for the ServiceDesk Manager. From here on, a...
Ticket View
Ticket Info [1] shows the Ticket ID, Service Name, Service Category, and Service Details T...
Ticket Create
Create A Ticket Navigate to Ticket Management and click on the New Ticket button. Describe...
RHB MySiswa Debit Card-i
This manual serves as a guide for students to submit their application for RHB MySiswa Debit Card...
README FIRST: Updates On MYREPO
Improvement: June 2022 MyRepo has recently upgraded its system as a necessary preparation for fu...
Forgot Password
This manual is a guide for staff to recover passwords through the Staff@IIUM, Staff Webhosting. ...
500 Error
These are the manual guide if the student gets an error after login in to i-attend. We advise th...
Error 500 : Email Not Found
These are the manual guide if the student gets an error after clicking the button appeal through ...
My Compound
Student will view their compound in imaluum when clicked on pay, it will redirect to a page ...
Ticket Listing
This is the main list of currently available tickets for the agents/support. From here on, an age...
Ticket View
Ticket Info [1] shows the Ticket ID, Service Name, Service Category, and Service Details T...