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How do I view the status and resolution of my case lodged in the I-FIRST Portal?

1. After logging in to IIUM HelpDesk Portal, you will be viewing the request form.

2. On top of the portal, click menu Ticket -> My Ticket

3. You may view the list of your tickets.

screencapture-helpdesk-iium-edu-my-iium-myticket-2021-12-28-15_27_24.png

 

4. You may click one of the tickets in the list to view the ticket's progress.

* For example, ticket number IIUM-1221-82C5A

5.  You may view all the details related to your ticket.

a. Ticket Number

b. Service Name

c. The status of the ticket

d. Message and location

e. Attachment and Video URL

7. Activities and comments

screencapture-helpdesk-iium-edu-my-iium-show-IIUM-1221-82C5A-2021-12-28-15_34_19.png

 

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