How do I inquire about my submitted case in the I-FIRST Portal?

You can leave a comment on the ticket details through the IIUM HelpDesk Portal. Not applicable for a close ticket.

1. After logging in to IIUM HelpDesk Portal, you will be viewing the request form.

2. On top of the portal, click menu Ticket -> My Ticket

3. You may view the list of your tickets.

4. You may click one of the tickets in the list to view the ticket's progress.

* For example, ticket number IIUM-1221-82C5A

5. You can leave a comment in the portal.

a. Fill in the question or comment you want to ask.

b. If there is an attachment, you may drag and drop the file or click the box.

c. Click the button Reply to submit the comment.