FAQs: ICT Services HelpDesk

 Guidelines on announcements through IIUM email, staff & student portals  IIUM ICT GUIDELINE...

Other important guidelines: It is recommended to put "Assalamualaikum" in writing or using Arabi...

1. Log in to the MyIIUM Staff Portal <click here>.   2. From the left sidebar, click Onli...

In light of the recent communication regarding Microsoft M365 storage allocation at the Universit...

CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT

First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...

You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...

If you don't have OneDrive installed, download the latest version. Select the Start button...

السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...

السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...

السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...

Student to update 365 profile or reset password for live account.

UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM

Close browser and restart again.      

We are delighted to share the latest developments on cloud storage allocation for Google Workspac...

Microsoft Teams is a powerful tool for improving communication and teamwork. Private Teams offer ...

Join a Teams meeting from the app Join a Microsoft Teams meeting from your calendar, or sign in ...

Q: How do I download Microsoft Office for free?A: Sign in to office.com with your IIUM Live em...

Q: Can I access Microsoft Azure for learning?A: Yes. Sign in via Azure Dev Tools for Teaching usi...

Q: How do I set up my IIUM Live email for Microsoft 365?A: Log in to my.iium.edu.my > Staff...

Q: Can I install Microsoft Office on personal devices?A: Yes! Staff can install Office 365 on up ...

Q: How do I download free software via Microsoft Azure?A: Log in to my.iium.edu.my/staff > ...

Q: What software is available?A: Includes Windows OS, Visual Studio, SQL Server, and more. See th...

How to Enable 2SV for Microsoft 365 (Staff Live Email) Step 1: Log in to Your IIUM Microsoft Acc...

Microsoft Azure Portal is a web-based dashboard that allows users to access, manage, and deploy c...

How to register your IIUM Adobe Creative Cloud Software 1 step. Request by sending email serv...

Download the PDF  

Microsoft Teams Admin Centre Training01/09/202110.00am to 11.30amDOWNLOAD THE RECORDING HERE!

السلام عليكم ورحمة الله وبركاته Dear All Academic Staff, This is to inform you that the Ministr...

Start recording In a Teams meeting, one person can record at a time. When you start recording a ...

You have to use Teams Client Desktop. During the meeting, click show "Participants" and click t...

For Lecturers (Meeting Organizers) If you host a Teams meeting (e.g., for lectures), follow thes...

Zoom Participants limit When using a IIUM plan on Zoom, you can conduct meetings with up to 300 ...

Assalamualaikum wa Rahmatullahi wa Barakatuh Dear IIUM Community, Information Technology Divisi...

Check Your Microphone is Connected If you’re using an external microphone (rather than a built-i...

You can record Zoom meetings for later reference, but permission depends on host settings. Follow...

IIUM provides temporary Wi-Fi access for visitors/guests through the IIUM-Guest network. Here’s h...

This is a general guideline to troubleshoot on why you cannot access wifi/interne...

How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wir...

Fix Wi-Fi connection issues. Log in and submit report to https://i-first.iium.edu.my/portal

Q: How do I connect to IIUM Wi-Fi?A: Select SSID "IIUM-Student". Log in with your matric ...

Q: Are personal routers allowed in IIUM?A: No. Unauthorized devices (routers, switches, hubs) are...

Q: How do I connect to IIUM-Staff Wi-Fi?A: Select SSID "IIUM-Staff". Use your IIUM email ...

To access IIUM-Student Wi-Fi, follow these steps on your device (laptop, smartphone, or tablet): ...

Google Meet Participants Limit You can interact with up to 1000 participants during a meeting. ...

On your computer, in Google Meet, click Start or Join. At the bottom right, click Activities   R...

Two-step verification, also known as 2FA or two-factor authentication, is a security process in w...

When a G Suite user attempts to sign in to a new device, they may be greeted with: Verify it...

Google will no longer provide free unlimited storage starting from July 2022. We have also announ...

Most of us use Google every day, but many have likely only scratched the surface of the search en...

Google will no longer provide free unlimited storage starting from July 2022. We have also announ...

HOW TO MOVE OR COPY MAIL FROM ONE GMAIL ACCOUNT TO ANOTHER

How to Import Google Calendar into Outlook

How To Fix Gmail Not Showing All Emails There are few reasons why your Gmail not showing all ema...

Open Google Calendar: Log in to your Google account and proceed to Google Calendar. Locate the M...

Log into your Gmail Account: Open Gmail and sign in with your account credentials. Open t...

If you’re missing emails in Gmail, here are some steps you can take to find them: Check Spam F...

Google Duo and Google Meet have been combined into a new Meet app for video calling and meetings....

ou can set up or start a new Google Meet video meeting from: Meet Gmail Google Calendar Goo...

Since IIUM uses Google Workspace for Education, staff and students can create email groups (maili...

To create an email group in Gmail, follow these steps: Log in contact.google.com Log in with yo...

Since mobile apps are what most people use on a daily basis, you might be asking how to set up an...

When sending group emails on Gmail, without the proper settings, all list members will see the ad...

After attaining an understanding of how to create a group in Gmail contacts, the next step is how...

Step 1: Do a Security CheckupGo to Security Checkup to get personalized security recommendations ...

Q: How do I activate my IIUM Staff email account?A: Apply online at https://apex.iium.edu.my:8...

1. What is 2-Step Verification (2SV)? 2SV adds an extra layer of security to your IIUM account (...

You can import calendar events into Outlook (for IIUM email accounts) from ICS files, Google Cale...

If your IIUM Gmail (Google Workspace) is missing emails, follow these troubleshooting steps: 1. ...

If you’ve sent a Google Calendar invite and need to cancel or delete it, follow these steps: Met...

For Lecturers & Academic Staff Method 1: Via SIS (Student Information System) Log in to I...

You need to activate the temporary pin number that was given to you when you enrolled/registered....

For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username ...

if you're unable to connect to IIUM-Student or IIUM-Staff Wi-Fi, follow these troubleshooting ste...

لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all prob...

IIUM Student Wi-Fi not working? Here’s how to fix the problems  

Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e...

Registered students are eligible to download and install Microsoft Office 365 for free, for up to...

After you have activated your IIUM Live e-mail address, you will receive an e-mail from Microsoft...

Some of the software available are: ·         Windows 8.1 ·         Windows 10 ·         Micro...

Download the PDF.

HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT

You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...

First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...

ITD provides a one-stop ICT Services Help Desk located at the ground floor of the ITD Office. The...

How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wir...

All IIUM students receive a Google Workspace for Education (GWFE) account, which includes: ...

1. Go to I – Taleem Website                                                                    ...

ITD Service desk responsibilities such as: Managing service requests, problems, and incidents A...

INFORMATION TECHNOLOGY DIVISION, ITD International Islamic University Malaysia P.O. Box 10, 531...

The difference between customer service and customer support is that customer support teams suppo...

Service desk counter Do.’ Respect your customers. Be Honest Take Responsibility Always Put Yo...

They need to raise their issue to the AMAD Office or Kulliyyah for their assistance.We here at IT...

Go to itd counter itd servicedesk or call 0364216666 and make the report Check the number matric...

Q: What are the operational hours for the ICT Help Desk at Gombak Campus?A: Monday–Thursday: 8...

Q: How can I contact the ICT Help Desk?A: Gombak: Tel: 03-6421 6666 | WhatsApp: 016-9832415 | ...

Website: https://division.iium.edu.my/itd Email: servicedesk@iium.edu.my ICT Help des...

How to Register for "Going Abroad Self-Registration" for IIUM Email Access If you are an IIUM st...

What is E-Waste E-waste is electronic products that are unwanted, not working, and nearing or ...

  Today’s computers come in many different shapes and sizes, and each keeps us connected to ou...

Physical CareComputers include various sensitive internal structures, and it’s important to pro...

Establish energy-efficient practices: Depending on the utility company you are paying, they usual...

Here’s the best advice for keeping your laptop battery running as long as it can on its little p...

  Analog Digital Signal Analog signal is a continuous signal which represents physical measurem...

Can Screens Make Your Eyesight Worse? Digital Eye Strain (DES), or computer vision syndrome, is ...

This awareness campaign emphasizes the critical importance of protecting yourself from phishing a...

Artificial intelligence (AI) What is artificial intelligence (AI)?Artificial intelligence is the...

Here are some additional tips to help you identify and avoid spam emails: Check the sender infor...

Google Drive is a cloud storage service, which becomes a popular online service that many peoples...

This awareness campaign highlights the importance of Multi-Factor Authentication (MFA). MFA p...

This awareness campaign emphasizes the importance of secure Wi-Fi usage in public spaces. While p...

Four Signs That It’s a Scam Scammers PRETEND to be from an organization you know. Scammers oft...

ChatGPT is an AI-powered language model developed by OpenAI. It’s capable of generating human-lik...

  The Do’s Do arrive early.  Do be willing to help a co-worker. Do jump at the chance to comp...

5G is the 5th generation mobile network. It is a new global wireless standard after1G, 2G, 3G, an...

The meaning of Information Technology & CommunicationInformation and Communications Technolog...

What is Java? Java is a popular programming language, created in 1995. It is owned by Oracle, a...

1. User One thing that both Mac and Windows PC fans have in common is passion for the brands the...

What are Radio Frequency bands and its uses? What is Radio Frequency?RF is the lowest portion of...

VoIP Advantages Being VoIP providers ourselves at Nextiva, it would be fair to say we know a thi...

Electronic waste, also known as e-waste, is any electronic product, or product containing electr...

Benefits of AI in Education Artificial intelligence brings with it a wealth of opportunities in ...

The Importance of Data Back-Up Backing up collected data is an important part of data management...

1.   Open your phone with face IDOne of the first things many people do each morning is to reach ...

Q: What is i-FIRST?A: A centralized system to submit/track complaints, feedback, or inquiries. Ac...

Q: How do I activate my IIUM Google email?A: Username: matricno@student.iium.edu.my Defau...

Q: How do I activate my IIUM Live email (for Microsoft 365)?A: Log in to i-Ma’luum (https://im...

Q: How do I reset my i-Ma’luum password?A: Visit i-Ma’luum > SSO ID Password Reset. Ve...

Q: What is my first-time ITa’leem password?A: Format: M<yymmdd><matricno> (e.g., Matr...

Q: How do I reset my SIS/CAMSYS password?A: Forgot password: Go to Staff Portal > Academic ...

Q: How do I add resources to the Online Resources section?A: Log in to my.iium.edu.my/staff &g...

Q: How do I book the ITD Smart Multipurpose Room?A: Contact ICT Help Desk (Tel: 03-6421 6666) at ...

Q. Where is BYOD Lab (Gombak) located and Operating Hours? A. BYOD Lab (Gombak): Level 1, ITD |...

Q: What is the ITD Training Lab?A: The ITD Training Lab is a dedicated facility for staff trainin...

Q: Where is the ITD Training Lab located?A: Location: Level 1, Information Technology Division...

Q: How can I book the ITD Training Lab?A: Contact ICT Help Desk: Phone: 03-6421 6666 W...

Q: Is there a deadline for booking the lab?A: Yes! You must verify software setup at least 3 work...

Q: What equipment is available in the Training Lab?A: Computers: Pre-installed with standard a...

Q: What are the lab’s operating hours?A: Monday–Friday: 8:00 AM – 5:00 PM Weekends/Public...

A: Yes: No food/drinks near computers. Report issues immediately to ITD staff. Resto...

Q: What if I face technical issues during my session?A: Contact the ICT Help Desk (Ext. 6666) ...

Q: What is the BYOD Lab?A: The Bring Your Own Device (BYOD) Lab is a flexible workspace where IIU...

Q: Who can use the BYOD Lab?A: Open to all IIUM students and staff with a valid IIUM account.

Q: Do I need to book the BYOD Lab?A: No, it operates on a first-come, first-served basis (no rese...

Q: How do I connect to Wi-Fi in the BYOD Lab?A: Select "IIUM-Student" (students) or "IIUM-Staf...

Q: Are there restrictions on device usage?A:✅ Allowed: Laptops, tablets, smartphones (for academi...

Q: What is Adobe Creative Cloud?A: Adobe Creative Cloud (CC) is a collection of professional soft...

Q: How do I get Adobe Creative Cloud?A: For Staff: Request access via ICT Help Desk (email ...

Q: How do I log in to Adobe CC?A: Open any Adobe app (e.g., Photoshop). Sign in with: ...

Q: Are all Adobe apps included?A: Most apps are included, but some specialized tools (e.g., Subst...

Q: Can I use Adobe CC for commercial work?A: No. The license is only for academic/non-commercial ...

Q: Is antivirus software provided for personal devices?A: Yes! Free antivirus software is availab...