Trouble-shooting Issues Related to WiFi

This is a general guideline to troubleshoot on why you cannot access wifi/internet at IIUM campus. Please follow each instruction step by step based on your own issue. 
ISSUE 1
If you can access iMaluum but cannot access wifi with your hp and laptop, please reset your iMaluum password. If it doesn't work, please try to reset it at least twice. To reset your password, follow below steps:
First, set your hp number here (you just need to register once). 
then reset your password here:
Note: If you did not receive any TAC, kindly request using the SMS service: send the following message

IIUM TACREQ
yourmatricnumber to 15888 . Example : IIUM TACREQ 202073 
ISSUE 2
If you can access iMaluum and can access wifi through your hp, but cannot access wifi through laptop or vice versa, please follow below steps :
Windows Notebook/Laptop
1.Try clearing your web browser history by clearing the cache and ALL the history.    

2. Install other browsers such as Internet Explorer(IE) or Mozilla Firefox and use it to login instead of Google Chrome/ Microsoft Edge.

3. Removing the network adapter then installing it back(but remember do not uninstall the driver when asked to) : https://kb.wisc.edu/page.php?id=58029 
4. If that does not work, then try installing malware cleaner, then run a full scan. : https://www.malwarebytes.com/adwcleaner/ 
5. If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours. 
Android
  1. Try clearing your web browser history by clearing the cache and ALL the history.   

  2. Install other browsers such as UC Browser or Mozilla Firefox and use it to login instead of Google Chrome or default android browser. 
     
  3.  If all fails, please bring your device to ITD ICT Services Help Desk at your respective campus during office hours. 
ISSUE 3
You can access wifi through your hp and laptop but any third device failed to register or you get a message like "Your session limit has been hit." 
Answer: Students are allowed to connect two devices concurrently. Any third device you try to register will fail. If you want to register/change devices, logout from either the 1st device or the 2nd device then try again. Sometimes it may take a few minutes to a few hours (Usually four hours). 
ISSUE 4
You tried to change password but got an error message stating that only active students can change password. 
Answer: Please visit AMAD or ODDAIL to check and update your status. 
For other issues, you can contact ITD according to your campus location:
IIUM Gombak
Information Technology Division (ITD)
International Islamic University Malaysia
53100 Kuala Lumpur,
Malaysia

Tel : 603-6421 6666
Fax : 603-6421 4888
Email  : servicedesk
@iium.edu.my  
Website: http://www.iium.edu.my/division/itd
 
IIUM Kuantan

Information Technology Department (ITD Kuantan)
International Islamic University Malaysi
aJ

Jalan Sultan Ahmad Shah

Bandar Indera Mahkota
25200 Kuantan, Pahang Darul Makmur
Malaysia.

Tel : 609-570 4666
Fax : 609-571 6774

Email: helpdeskktn@iium.edu.my
Website: http://www.iium.edu.my/office/ocd

CFS 
Information Technology Department (CFS)
International Islamic University Malaysia Gambang Campus
Administration Building
Jalan Gambang-Maran, 26300 Gambang,
Pahang Darul Makmur, Malaysia


CFS Gambang general line : 09-5183400 ext(3435) during office hours  or email servicedeskcfs@iium.edu.my   

Thank you. 

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ICT Services Help Desk
Information Technology Division
International Islamic University Malaysia
Jalan Gombak
53100 Kuala Lumpur
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