Service Desk Counter: Do’ and Don’t
Service desk counter Do.’
- Respect your customers.
- Be Honest
- Take Responsibility
- Always Put Yourself in The Customer’s Shoes
- Express Your Gratitude
Service desk counter Don’t.
- Don’t Make Things Overly Complicated
- Don’t Be Indifferent
- Don’t Treat Customers as Transactions
- Don’t Ignore Customer Feedback
- Don’t Be Afraid of Complaints
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