ICT Services HelpDesk
FAQs for anything related to ICT Services in IIUM.
FOR IIUM STAFF
IIUM Announcement Guidelines
Guidelines on Announcements through IIUM email, staff & student portals
Guidelines on announcements through IIUM email, staff & student portals IIUM ICT GUIDELINE...
Making an IIUM email Announcement Main Guidelines
Other Important Guidelines
Other important guidelines: It is recommended to put "Assalamualaikum" in writing or using Arabi...
Staff Portal
Any information regarding staff portal usage
New IIUM Staff Portal
Creating ICT Services Help Desk Report
Menu>Community
Menu>MSD
Microsoft Azure (Staff)
SIS/CAM Entry Password Reset
How to Print Class List
Going Abroad Self-Registration
Online Resources
1. Log in to the MyIIUM Staff Portal <click here>. 2. From the left sidebar, click Onli...
Microsoft 365
FAQs related to Microsoft 365 account for IIUM staff
FAQ: How to Check M365 Storage Usage
In light of the recent communication regarding Microsoft M365 storage allocation at the Universit...
Create IIUM Live Email to Access Microsoft
CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT
Microsoft LIVE IIUM email Info
Microsoft Office Issues ( Activation Issues )
First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...
How many devices can I install my staff version of Microsoft Office on?
You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...
Manage Microsoft Onedrive Guidelines
UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM
Introduction to Microsoft Onedrive Training
السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...
Introduction to Microsoft OneDrive Training 02/2021
السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...
Introduction to Microsoft OneDrive Training 03/2021
السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...
MICROSOFT 365 AND ONEDRIVE
Information not updated at live account
Student to update 365 profile or reset password for live account.
Guide to Microsoft’s cloud storage
UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM
Invalid User
Close browser and restart again.
Cloud storage allocation for Google Workspace and Microsoft 365
We are delighted to share the latest developments on cloud storage allocation for Google Workspac...
Available Software Subscription for All IIUM Staff
Adobe Creative Cloud Microsoft Office 365 Windows 10 Microsoft Azure Portal Antivirus Premium...
Microsoft Teams
Information regarding Microsoft Teams
Microsoft Teams Introduction Quick Guide
Download the PDF
Microsoft Teams Admin Centre Training
Microsoft Teams Admin Centre Training01/09/202110.00am to 11.30amDOWNLOAD THE RECORDING HERE!
Workshop on Microsoft Teams for Academicians
السلام عليكم ورحمة الله وبركاته Dear All Academic Staff, This is to inform you that the Ministr...
Attendance List
You have to use Teams Client Desktop. During the meeting, click show "Participants" and click t...
Zoom Education for IIUM
IIUM Staff WI-FI
FAQs related to IIUM Wi-Fi issues.
How to create IIUM WIFI Guest Account
How to create IIUM WIFI Guest Account. Login username and password provided by administrator. ...
Trouble-shooting Issues Related to WI-FI
This is a general guideline to troubleshoot on why you cannot access wifi/interne...
How to forget SSID due to wireless maintenance
How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wir...
Fix Wi-Fi connection issues
Fix Wi-Fi connection issues. Log in and submit report to https://i-first.iium.edu.my/portal
GOOGLE (G Suite/Gmail)
FAQs related to Google Workspace
Gmail Security: Turn on 2-Step Verification
Two-step verification, also known as 2FA or two-factor authentication, is a security process in w...
GMAIL (STAFF) : Guidelines Reset Email/Password New Email
Gmail asks user for phone number when signing in #
When a G Suite user attempts to sign in to a new device, they may be greeted with: Verify it...
Manage Google Drive Guidelines
Google will no longer provide free unlimited storage starting from July 2022. We have also announ...
21 Google Search Tips You'll Want to Learn
Most of us use Google every day, but many have likely only scratched the surface of the search en...
Migrate Your Google Account
Google will no longer provide free unlimited storage starting from July 2022. We have also announ...
Manage Gmail Guidelines
HOW TO MOVE OR COPY MAIL FROM ONE GMAIL ACCOUNT TO ANOTHER
Import Google Calendar into Outlook
How to Import Google Calendar into Outlook
Check Google Storage
How To Fix Gmail Not Showing All Emails
How To Fix Gmail Not Showing All Emails There are few reasons why your Gmail not showing all ema...
To remove a scheduled invitation from Google Calendar
Open Google Calendar: Log in to your Google account and proceed to Google Calendar. Locate the M...
To trace the location of an email sender in Gmail
Log into your Gmail Account: Open Gmail and sign in with your account credentials. Open t...
How to Find Lost Emails in Gmail
If you’re missing emails in Gmail, here are some steps you can take to find them: Check Spam F...
FOR IIUM STUDENTS
Get the password to access ICT facilities such as WiFi, i-Ta’leem, i-Ma’luum, etc.
You need to activate the temporary pin number that was given to you when you enrolled/registered....
Get WI-FI services
For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username ...
Connection WI-FI problem
Log in & submit report to I-FIRST (iium.edu.my) or contact us Phone : +603 6421 6666 | Whatsa...
Reporting WI-FI Issues at Mahallah IIUM Gombak
لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all prob...
Tips to fix IIUM Students WI-FI
IIUM Student Wi-Fi not working? Here’s how to fix the problems
IIUM e-mail address
Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e...
Microsoft Office for free
Registered students are eligible to download and install Microsoft Office 365 for free, for up to...
Access to MSDNAA/Microsoft Imagine
After you have activated your IIUM Live e-mail address, you will receive an e-mail from Microsoft...
Software are available for download
Some of the software available are: · Windows 8.1 · Windows 10 · Micro...
Microsoft Teams for Education. Quick Start guide for students.
Download the PDF.
IIUM Live Email Guidelines
HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT
Microsoft LIVE IIUM email Info
How many devices can I install my student version of Microsoft Office on?
You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...
Trouble-shooting Microsoft Office Issues ( Cannot Activate)
First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...
Need help with the ICT facilities in IIUM
ITD provides a one-stop ICT Services Help Desk located at the ground floor of the ITD Office. The...
How to forget SSID due to wireless maintenance
How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wir...
ITD HELPDESK
A help desk provides technical support to end users, troubleshoots staff and student issues. The...
Services: ITD Service Desk
ITD Service desk responsibilities such as: Managing service requests, problems, and incidents A...
Locate Us| ITD Main Gombak
Contact ITD Management & Branches
INFORMATION TECHNOLOGY DIVISION, ITD International Islamic University Malaysia P.O. Box 10, 531...
Customer Service vs. Customer Support
The difference between customer service and customer support is that customer support teams suppo...
Service Desk Counter: Do’ and Don’t
Service desk counter Do.’ Respect your customers. Be Honest Take Responsibility Always Put Yo...
ITD GO GREEN
ICT TIPS & TRICKS
FAQs related to Computer Care
10 Essential Computer Maintenance Tips
Today’s computers come in many different shapes and sizes, and each keeps us connected to ou...
Maintain Your Desktop
Physical CareComputers include various sensitive internal structures, and it’s important to pro...
Energy Saving Tips to Reduce Workplace Energy Costs
Establish energy-efficient practices: Depending on the utility company you are paying, they usual...
How to Keep Your Laptop Battery in Good Condition
Here’s the best advice for keeping your laptop battery running as long as it can on its little p...
Analog vs. Digital
Analog Digital Signal Analog signal is a continuous signal which represents physical measurem...
Protect Eye from Computer / Notebook Screen
Can Screens Make Your Eyesight Worse? Digital Eye Strain (DES), or computer vision syndrome, is ...
Cyber Security Tips: Avoid Phishing Attacks
Artificial intelligence (AI)
Artificial intelligence (AI) What is artificial intelligence (AI)?Artificial intelligence is the...
How do I check if my email is spam?
Here are some additional tips to help you identify and avoid spam emails: Check the sender infor...
How to Recover Permanently Deleted Files from Google Drive
Google Drive is a cloud storage service, which becomes a popular online service that many peoples...
Tips: OtterPilot Meeting
ICT KNOWLEDGE
ChatGPT
ChatGPT is an AI-powered language model developed by OpenAI. It’s capable of generating human-lik...
Do’s and Don’ts of the Workplace Rules Everyone Should Follow
The Do’s Do arrive early. Do be willing to help a co-worker. Do jump at the chance to comp...
What is 5G
5G is the 5th generation mobile network. It is a new global wireless standard after1G, 2G, 3G, an...
Information and Communication Technologies (ICT)
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What is Java? Java is a popular programming language, created in 1995. It is owned by Oracle, a...
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1. User One thing that both Mac and Windows PC fans have in common is passion for the brands the...
What are Radio Frequency bands and its uses?
What are Radio Frequency bands and its uses? What is Radio Frequency?RF is the lowest portion of...