ICT Services HelpDesk

FAQs for anything related to ICT Services in IIUM.

FOR IIUM STAFF

IIUM Announcement Guidelines

Staff Portal

Any information regarding staff portal usage

Microsoft 365

FAQs related to Microsoft 365 account for IIUM staff

FAQ: How to Check M365 Storage Usage

In light of the recent communication regarding Microsoft M365 storage allocation at the Universit...

Create IIUM Live Email to Access Microsoft

CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT

Microsoft LIVE IIUM email Info

Microsoft Office Issues ( Activation Issues )

First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...

How many devices can I install my staff version of Microsoft Office on?

You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...

Manage Microsoft Onedrive Guidelines

UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM

Introduction to Microsoft Onedrive Training

السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...

Introduction to Microsoft OneDrive Training 02/2021

السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...

Introduction to Microsoft OneDrive Training 03/2021

السلام عليكم ورحمة الله وبركاته Dear All Staff, Microsoft OneDrive is a cloud storage provided ...

MICROSOFT 365 AND ONEDRIVE

Information not updated at live account

Student to update 365 profile or reset password for live account.

Guide to Microsoft’s cloud storage

UTILISATION OF ONEDRIVE FOR IIUM ECOSYSTEM

Invalid User

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Cloud storage allocation for Google Workspace and Microsoft 365

We are delighted to share the latest developments on cloud storage allocation for Google Workspac...

MS Teams: Public vs. Private Teams

Microsoft Teams is a powerful tool for improving communication and teamwork. Private Teams offer ...

Join a Teams meeting from the app

Join a Teams meeting from the app Join a Microsoft Teams meeting from your calendar, or sign in ...

Available Software Subscription for All IIUM Staff

Adobe Creative Cloud Microsoft Office 365 Windows 10 Microsoft Azure Portal Antivirus Premium...

Microsoft Teams

Information regarding Microsoft Teams

Zoom Education for IIUM

IIUM Staff WI-FI

FAQs related to IIUM Wi-Fi issues.

GOOGLE (G Suite/Gmail)

FAQs related to Google Workspace

How to record a video meeting - Google Meet

On your computer, in Google Meet, click Start or Join. At the bottom right, click Activities   R...

Gmail Security: Turn on 2-Step Verification

Two-step verification, also known as 2FA or two-factor authentication, is a security process in w...

GMAIL (STAFF) : Guidelines Reset Email/Password New Email

 

Gmail asks user for phone number when signing in #

When a G Suite user attempts to sign in to a new device, they may be greeted with: Verify it...

Manage Google Drive Guidelines

Google will no longer provide free unlimited storage starting from July 2022. We have also announ...

21 Google Search Tips You'll Want to Learn

Most of us use Google every day, but many have likely only scratched the surface of the search en...

Migrate Your Google Account

Google will no longer provide free unlimited storage starting from July 2022. We have also announ...

Manage Gmail Guidelines

HOW TO MOVE OR COPY MAIL FROM ONE GMAIL ACCOUNT TO ANOTHER

Import Google Calendar into Outlook

How to Import Google Calendar into Outlook

Check Google Storage

   

How To Fix Gmail Not Showing All Emails

How To Fix Gmail Not Showing All Emails There are few reasons why your Gmail not showing all ema...

To remove a scheduled invitation from Google Calendar

Open Google Calendar: Log in to your Google account and proceed to Google Calendar. Locate the M...

To trace the location of an email sender in Gmail

Log into your Gmail Account: Open Gmail and sign in with your account credentials. Open t...

How to Find Lost Emails in Gmail

If you’re missing emails in Gmail, here are some steps you can take to find them: Check Spam F...

How to download the new Google Meet app

Google Duo and Google Meet have been combined into a new Meet app for video calling and meetings....

How to start or schedule a Google Meet video meeting

ou can set up or start a new Google Meet video meeting from: Meet Gmail Google Calendar Goo...

How to Create a Group Email Account in Gmail

To create a group email account, follow the steps below: Visit Google Groups and click "Create G...

How to Create a Group Email in Gmail

To create an email group in Gmail, follow these steps: Log in contact.google.com Log in with yo...

How to set up an email group in Gmail mobile app

Since mobile apps are what most people use on a daily basis, you might be asking how to set up an...

How to Send Email to a Group in Gmail Without Showing Recipients

When sending group emails on Gmail, without the proper settings, all list members will see the ad...

How to send a group email

After attaining an understanding of how to create a group in Gmail contacts, the next step is how...

FOR IIUM STUDENTS

Get the password to access ICT facilities such as WiFi, i-Ta’leem, i-Ma’luum, etc.

You need to activate the temporary pin number that was given to you when you enrolled/registered....

Get WI-FI services

For students, connect to the IIUM-Student WiFi network, FireFox OR Edge and key in your username ...

Connection WI-FI problem

Log in & submit report to I-FIRST (iium.edu.my) or contact us Phone : +603 6421 6666 | Whatsa...

Reporting WI-FI Issues at Mahallah IIUM Gombak

لسلام عليكم ورحمة الله وبركاتهDear IIUM Gombak students, please be informed that all prob...

Tips to fix IIUM Students WI-FI

IIUM Student Wi-Fi not working? Here’s how to fix the problems  

IIUM e-mail address

Registered students will get an IIUM e-mail address. All students will be assigned an IIUM Live e...

Microsoft Office for free

Registered students are eligible to download and install Microsoft Office 365 for free, for up to...

Access to MSDNAA/Microsoft Imagine

After you have activated your IIUM Live e-mail address, you will receive an e-mail from Microsoft...

Software are available for download

Some of the software available are: ·         Windows 8.1 ·         Windows 10 ·         Micro...

Microsoft Teams for Education. Quick Start guide for students.

Download the PDF.

IIUM Live Email Guidelines

HOW TO CREATE IIUM LIVE EMAIL TO ACCESS MICROSOFT

Microsoft LIVE IIUM email Info

How many devices can I install my student version of Microsoft Office on?

You can install Microsoft Office for free on up to 15 devices in total (five installations on Win...

Trouble-shooting Microsoft Office Issues ( Cannot Activate)

First of all, uninstall any other version of Microsoft Office from the pc/laptop. You can visit h...

Need help with the ICT facilities in IIUM

ITD provides a one-stop ICT Services Help Desk located at the ground floor of the ITD Office. The...

How to forget SSID due to wireless maintenance

How to forget SSID due to wireless maintenance Use the instructions below to forget an SSID (Wir...

ITD HELPDESK

A help desk provides technical support to end users, troubleshoots staff and student issues. The...

ITD GO GREEN

ICT TIPS & TRICKS

FAQs related to Computer Care

10 Essential Computer Maintenance Tips

  Today’s computers come in many different shapes and sizes, and each keeps us connected to ou...

Maintain Your Desktop

Physical CareComputers include various sensitive internal structures, and it’s important to pro...

Energy Saving Tips to Reduce Workplace Energy Costs

Establish energy-efficient practices: Depending on the utility company you are paying, they usual...

How to Keep Your Laptop Battery in Good Condition

Here’s the best advice for keeping your laptop battery running as long as it can on its little p...

Analog vs. Digital

  Analog Digital Signal Analog signal is a continuous signal which represents physical measurem...

Protect Eye from Computer / Notebook Screen

Can Screens Make Your Eyesight Worse? Digital Eye Strain (DES), or computer vision syndrome, is ...

Cyber Security Tips & Tricks: Prevent Phishing Attacks

This awareness campaign emphasizes the critical importance of protecting yourself from phishing a...

Artificial intelligence (AI)

Artificial intelligence (AI) What is artificial intelligence (AI)?Artificial intelligence is the...

How do I check if my email is spam?

Here are some additional tips to help you identify and avoid spam emails: Check the sender infor...

How to Recover Permanently Deleted Files from Google Drive

Google Drive is a cloud storage service, which becomes a popular online service that many peoples...

Tips: OtterPilot Meeting

   

Awareness for Multi-Factor Authentication (MFA)

This awareness campaign highlights the importance of Multi-Factor Authentication (MFA). MFA p...

Cybersecurity Tips & Tricks: Security Guidelines for Using Public Wi-Fi

This awareness campaign emphasizes the importance of secure Wi-Fi usage in public spaces. While p...

Cybersecurity Tips & Tricks: Awareness for Multi-Factor Authentication (MFA)

Recognizing these common signs of a scam could help you avoid one.

Four Signs That It’s a Scam Scammers PRETEND to be from an organization you know. Scammers oft...

ICT KNOWLEDGE

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