Reporting Phone Issues (For IIUM Staff)

Reporting Phone Issues (For IIUM Staff)

If you are facing issues with your office phone, please follow these steps:

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📞 Step 1: Report the Problem

• Contact the ICT Services Help Desk and inform them about the phone set issue.

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📝 Step 2: Report Submission

• The ICT Services Help Desk will create a report and submit it to the i-FIRST system:
  🌐 i-first.iium.edu.my

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📬 Step 3: Action by Person-In-Charge (PIC)

• The PIC will receive the ticket via email.

• The PIC will review the report and take the necessary action to resolve the issue.

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For further ICT inquiries:
📞 Tel: 03-6421 6666 | 📱 WhatsApp: 016-9832415 | 📧 Email: servicedesk@iium.edu.my