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  • FAQs: ICT Services Help Desk

  • FOR IIUM STAFF

  • IIUM Announcement Guidelines

    • Guidelines on Announcements through IIUM Email, Staff & Student Portals

    • Making an IIUM email Announcement Main Guidelines

    • Other Important Guidelines

  • Staff Portal

    • New IIUM Staff Portal

    • Creating ICT Services Help Desk Report

    • Menu>Community

    • Menu>MSD

    • Microsoft Azure (Staff)

    • SIS/CAM Entry Password Reset

    • How to Print Class List

    • Going Abroad Self-Registration

    • Online Resources

  • Microsoft 365

    • FAQ: How to Check M365 Storage Usage

    • Create IIUM Live Email to Access Microsoft

    • Microsoft LIVE IIUM email Info

    • Microsoft Office Issues ( Activation Issues )

    • How many devices can I install my staff version of Microsoft Office on?

    • Manage Microsoft Onedrive Guidelines

    • Introduction to Microsoft Onedrive Training

    • Introduction to Microsoft OneDrive Training 02/2021

    • Introduction to Microsoft OneDrive Training 03/2021

    • MICROSOFT 365 AND ONEDRIVE

    • Information not updated at live account

    • Guide to Microsoft’s cloud storage

    • Invalid User

    • Cloud storage allocation for Google Workspace and Microsoft 365

    • MS Teams: Public vs. Private Teams

    • Join a Teams meeting from the app

    • How do I download Microsoft Office for free?

    • Can I access Microsoft Azure for learning?

    • How do I set up my IIUM Live email for Microsoft 365?

    • Can I install Microsoft Office on personal devices?

    • How do I download free software via Microsoft Azure?

    • What software is available?

    • How to Enable 2SV for Microsoft 365 (Staff Live Email)

    • What is Microsoft Azure Portal? (For IIUM Students & Staff)

  • Available Software Subscription for All IIUM Staff

    • Adobe Creative Cloud

    • How to register your IIUM Adobe Creative Cloud Software

    • Microsoft Office 365

    • Windows 10

    • Microsoft Azure Portal

    • Antivirus Premium License for IIUM Staff

  • Microsoft Teams

    • Microsoft Teams Introduction Quick Guide

    • Microsoft Teams Admin Centre Training

    • Workshop on Microsoft Teams for Academicians

    • How to record a meeting in Microsoft Teams

    • Attendance List

    • How to Download an Attendance List from Microsoft Teams (IIUM Classes)

  • Zoom Education for IIUM

    • Zoom Limit: Maximum Participants & Call Meeting Duration

    • Zoom Meeting Host Training Recording

    • How to Fix Zoom Microphone Issues

    • How to Record a Zoom Meeting (IIUM Students & Staff Guide)

  • Wi-Fi Services

    • How to Create an IIUM Wi-Fi Guest Account

    • Trouble-shooting Issues Related to WI-FI

    • How to forget SSID due to wireless maintenance

    • Fix Wi-Fi connection issues

    • How do I connect to IIUM Wi-Fi?

    • Are personal routers allowed in IIUM?

    • How do I connect to IIUM-Staff Wi-Fi?

    • How to Connect to IIUM-Student Wi-Fi

  • GOOGLE (G Suite/Gmail)

    • Google Meet limit: Maximum participants & call meeting duration

    • How to record a video meeting - Google Meet

    • Gmail Security: Turn on 2-Step Verification

    • Guidelines: Reset Email/Password Email for Staff

    • Gmail asks user for phone number when signing in #

    • Manage Google Drive Guidelines

    • 21 Google Search Tips You'll Want to Learn

    • Migrate Your Google Account

    • Manage Gmail Guidelines

    • Import Google Calendar into Outlook

    • Check Google Storage

    • How To Fix Gmail Not Showing All Emails

    • To remove a scheduled invitation from Google Calendar

    • To trace the location of an email sender in Gmail

    • How to Find Lost Emails in Gmail

    • How to download the new Google Meet app

    • How to start or schedule a Google Meet video meeting

    • How to Create a Group Email (Mailing List) in IIUM Gmail (Google Workspace)

    • How to Create a Group Email in Gmail

    • How to set up an email group in Gmail mobile app

    • How to Send Email to a Group in Gmail Without Showing Recipients

    • How to send a group email

    • Make your google account more secure

    • How do I activate my IIUM Staff email account?

    • How to Enable 2SV for IIUM Email (Google Workspace)

    • How to Import a Calendar to Microsoft Outlook (IIUM Staff/Student Email)

    • How to Fix Gmail Not Showing All Emails (IIUM Student/Staff Accounts)

    • How to Remove a Scheduled Invitation from Google Calendar (IIUM Account)

  • Application

    • How to Print Class List in IIUM

  • FOR IIUM STUDENTS

    • Get the password to access ICT facilities such as WiFi, i-Ta’leem, i-Ma’luum, etc.

    • Get WI-FI services

    • How to Fix IIUM Wi-Fi Connection Problems (Students & Staff)

    • Reporting WI-FI Issues at Mahallah IIUM Gombak

    • Tips to fix IIUM Students WI-FI

    • IIUM e-mail address

    • Microsoft Office for free

    • Access to MSDNAA/Microsoft Imagine

    • Software are available for download

    • Microsoft Teams for Education. Quick Start guide for students.

    • IIUM Live Email Guidelines

    • Microsoft LIVE IIUM email Info

    • How many devices can I install my student version of Microsoft Office on?

    • Trouble-shooting Microsoft Office Issues ( Cannot Activate)

    • Need help with the ICT facilities in IIUM

    • How to forget SSID due to wireless maintenance

    • Google account for Student

    • Get to Know Your i-Taleem (IIUM Learning Management System)

  • ICT SERVICES HELPDESK

    • ICT Services Help Desk

    • Locate Us| ITD Main Gombak

    • Contact ITD Management & Branches

    • Customer Service vs. Customer Support

    • Service Desk Counter: Do’ and Don’t

    • For Undergraduate Students with "TERMINATED" status

    • Unable to Use i-Attend

    • What are the operational hours for the ICT Help Desk at Gombak Campus?

    • How can I contact the ICT Help Desk?

    • Contact ITD

    • How to Register for "Going Abroad Self-Registration" for IIUM Email Access

    • What services does the ICT Helpdesk provide?

    • What services are NOT provided at the ITD Service Helpdesk?

    • For Postgraduate Students with "TERMINATED" Status

    • i-Ma'luum Access for New Students

    • Access CAM Entry

    • SFS Issue Already Closed

    • Reporting Phone Issues (For IIUM Staff)

    • iTa'leem Single Sign-On (SSO) Integration

  • ITD GO GREEN

    • What is E Waste

    • E-WASTE CHAMPAIGN

    • Green IT Awareness

  • ICT TIPS & TRICKS

    • 10 Essential Computer Maintenance Tips

    • Maintain Your Desktop

    • Energy Saving Tips to Reduce Workplace Energy Costs

    • How to Keep Your Laptop Battery in Good Condition

    • Analog vs. Digital

    • Protect Eye from Computer / Notebook Screen

    • Cyber Security Tips & Tricks: Prevent Phishing Attacks

    • Artificial intelligence (AI)

    • How do I check if my email is spam?

    • How to Recover Permanently Deleted Files from Google Drive

    • Tips: OtterPilot Meeting

    • Awareness for Multi-Factor Authentication (MFA)

    • Cybersecurity Tips & Tricks: Security Guidelines for Using Public Wi-Fi

    • Cybersecurity Tips & Tricks: Awareness for Multi-Factor Authentication (MFA)

    • Recognizing these common signs of a scam could help you avoid one.

  • ICT KNOWLEDGE

    • ChatGPT

    • Do’s and Don’ts of the Workplace Rules Everyone Should Follow

    • What is 5G

    • Information and Communication Technologies (ICT)

    • JAVA

    • Differences Between Macs and PCs

    • What are Radio Frequency bands and its uses?

    • VoIP Advantages and Disadvantages (IP phone)

    • E-Waste & its Negative Effects on the Environment

    • AI in Education Benefits, Challenges, and Best Practices

    • The Importance of Data Back-Up

    • 5 Example How AI Is Already Used in Our Everyday Life

    • Things you should do before get our service at ICT Services Help Desk

  • i-FIRST

    • What is i-FIRST?

  • Student Email Accounts

    • How do I activate my IIUM Google email?

    • How do I activate my IIUM Live email (for Microsoft 365)?

  • i-Ma’luum & ITa’leem

    • How do I reset my i-Ma’luum password?

    • What is my first-time ITa’leem password?

  • Staff Portal & Systems

    • How do I reset my SIS/CAMSYS password?

    • How do I add resources to the Online Resources section?

  • Facilities

    • How do I book the ITD Smart Multipurpose Room?

    • What are the operational hours for the BYOD Lab?

    • What is the ITD Training Lab?

    • Where is the ITD Training Lab located?

    • How can I book the ITD Training Lab?

    • Is there a deadline for booking the Training Lab?

    • What equipment is available in the Training Lab?

    • What are the ITD lab’s operating hours?

    • Are there rules for using the ITD Training lab?

    • What if I face technical issues during my session?

    • What is the BYOD Lab?

    • Who can use the BYOD Lab?

    • Do I need to book the BYOD Lab?

    • How do I connect to Wi-Fi in the BYOD Lab?

    • Rules & Policies in the BYOD lab

  • Adobe Cloud

    • What is Adobe Creative Cloud?

    • How do I get Adobe Creative Cloud?

    • How do I log in to Adobe CC?

    • Are all Adobe apps included?

    • Policies

  • Anti-Virus

    • How to Get Started: Installation of Anti-Virus

    • Is antivirus software provided for personal devices?

  • Who to Contact for Admission Matters

Books
FAQs: ICT Services Hel...
GOOGLE (G Suite/Gmail)
Manage Gmail Guidelines

Manage Gmail Guidelines

  • HOW TO MOVE OR COPY MAIL FROM ONE GMAIL ACCOUNT TO ANOTHER
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Revision #4
Created 3 years ago by FAZILAH BT. BASARUDDIN
Updated 1 month ago by FAZILAH BT. BASARUDDIN
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