I-FIRST

This is manual guide for IIUM Feedback, Inquiries, and Support Tracking System (I-FIRST)

How do I sign in to the I-FIRST Portal?

1. Open IIUM HelpDesk through helpdesk.iium.edu.my. You will view the portal of IIUM HelpDesk. ...

How do I create and submit a case in the I-FIRST Portal?

1. After logging in to IIUM HelpDesk Portal, you will be viewing the request form. * if you are ...

How do I view the status and resolution of my case lodged in the I-FIRST Portal?

1. After logging in to IIUM HelpDesk Portal, you will be viewing the request form. 2. On top of ...

How do I inquire about my submitted case in the I-FIRST Portal?

You can leave a comment on the ticket details through the IIUM HelpDesk Portal. Not applicable fo...

How Manager Manage New Ticket From User?

The manager will receive a notification of a new ticket assigned to their KCDIO. The notificatio...

How Supervisor Assign The Ticket to PIC?

  The supervisor logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. On ...

How PIC Update Progress of The Ticket?

The person in charge will receive a notification of a new ticket assigned to them. The notificat...

Person In Charge Job Done The Ticket

The person in charge logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. ...

Manager Close The Ticket

The manager logs in to the IIUM HelpDesk to view and manage the ticket. Click Here 1. On top of...

Ticket Management For Agent/Support

Ticket Management For Supervisor

Ticket Management For ServiceDesk Manager

Super Admin - Manage Module

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Modules Button Cre...

Super Admin - Manage Role

1.    Click Administrator Tab 2.   Click Administration Menu 3. Click Roles Module Creat...

Super Admin - Manage Agent

1.    Click Administrator Tab 2.   Click Administration Menu 3. Click Agents Module Crea...

Super Admin - Manage Counters

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Counters Cr...

Super Admin - Manage Ticket Type

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Ticket Type ...

Super Admin - Manage Ticket Status

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Ticket Status ...

Super Admin - Manage Service Level Agreement

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Level ...

Super Admin - Manage Email Notifications

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Email Notifi...

Super Admin - Manage Service Category

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Cate...

Super Admin / Manager / Supervisor - Manage Service

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service C...

Super Admin / Manager / Supervisor - Manage Service Detail

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Deta...

Super Admin / Manager / Supervisor - Manage Service Specification

1.    Click Administrator Tab 2.   Click Administration Menu 3.   Click Module Service Specif...

How to Clear Cache Browser (Google Chrome)

Kindly clear cache your browser 1. Open your browser; Google Chrome 2. On the top right panel, ...

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