Manager Close The Ticket

The manager logs in to the IIUM HelpDesk to view and manage the ticket.

Click Here

1. On top of the portal, click the menu Administrator

 

2. Click the menu Ticket Management

The view of ticket management is shown below.

The manager may click Ticket Listing for more details on ticket management.

 

3.  The manager may filter or search the ticket by typing JDS in the form. Click the ticket to close the ticket.

The view of the ticket is shown below.

The manager may click Ticket View for more details on the ticket description.

 

4. There are some items to be selected by the manager to update the ticket

a) Status of ticket: Close

b) Ticker Progress: For example, Closed by the manager.

c) Click the button Update Ticket.

 

                             

Once update, there will be a success alert pop up in the ticket management